“I think it is unfair to assume that everyone has a digital wallet and knows how to access your digital key. I was unsuccessful in getting on the app you kept sending and sending. In the room, you offer a physical card. Why can’t you afford that ahead of time? I did not mind making a stop at your sister hotel to get his card. But I had to go through the frustrating steps with your AI robot and I believe a real person. If a guest indicates no interest in doing this digitally, they should not……