COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

DoubleTree by Hilton Stoke on Trent

Photo gallery

Featured Image
In-room safe, desk, laptop workspace, iron/ironing board
Room Amenity
LCD TV, toys
In-room safe, desk, laptop workspace, iron/ironing board

Overview of DoubleTree by Hilton Stoke on Trent

DoubleTree by Hilton Stoke on Trent

4 out of 5

4.1/5 Very Good

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Social distancing

Explore the area

  • Popular LocationThe Potteries Museum and Art Gallery17 min walk
  • Popular LocationBiddulph Grange Garden24 min drive
  • Popular LocationDimmingsdale Valley & Furnace Forest Walks26 min drive
  • AirportManchester (MAN)48 min drive

Choose dates to view prices

About this area

Stoke-on-Trent

Located in Stoke-on-Trent, DoubleTree by Hilton Stoke on Trent is near a train station and near theme parks. The area's natural beauty can be seen at Trentham Gardens and Apedale Community Country Park, while The Potteries Museum and Art Gallery and Regent Theatre are cultural highlights. Trentham Monkey Forest and Biddulph Grange Garden are also worth visiting.
Popular Location

What's nearby

  • The Potteries Museum and Art Gallery - 17 min walk
  • Regent Theatre - 17 min walk
  • Potteries Shopping Centre - 18 min walk
  • Biddulph Grange Garden - 24 min drive
  • Dimmingsdale Valley & Furnace Forest Walks - 26 min drive

Getting around

  • Stoke-On-Trent Station - 3 min drive
  • Manchester Airport (MAN) - 39 min drive

Restaurants

  • Pizza Hut — 6 min walk
  • Toby Carvery — 6 min walk
  • Brindley Farm — 10 min walk
  • Brewer's Fayre — 10 min walk
  • The Exchange — 14 min walk

About this property

DoubleTree by Hilton Stoke on Trent

4-star hotel with restaurant and indoor pool
Timezone: Europe/London With a stay at Best Western Plus Stoke-on-Trent Hanley Moat House Hotel in Stoke-on-Trent, you'll be within a 15-minute drive of Trentham Gardens and The Potteries Museum and Art Gallery. This 4-star hotel is 5.1 mi (8.2 km) from Keele University and 1 mi (1.7 km) from Regent Theatre. Stay in one of 147 guestrooms featuring LCD televisions. Complimentary wireless Internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks. Treat yourself with massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find a health club, an indoor pool, and a spa tub. Additional features at this hotel include complimentary wireless Internet access, concierge services, and a hair salon. Enjoy a meal at the restaurant or snacks in the coffee shop/café. The hotel also offers 24-hour room service. Quench your thirst with your favorite drink at the bar/lounge. Full breakfasts are served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:30 AM to 10:30 AM for a fee. Featured amenities include a business center, express check-in, and express check-out. Self parking (subject to charges) is available onsite.
DoubleTree by Hilton Stoke on Trent offers 147 accommodations with safes and coffee/tea makers. LCD televisions come with digital channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Stoke-on-Trent hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

An indoor pool, an outdoor pool, and a spa tub are on site. Other recreational amenities include a sauna.
Guests can pamper themselves by indulging in the onsite spa services. There are 3 treatment rooms. Services include sports massages, Swedish massages, facials, and body treatments.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Social distancing measures in place

Safety measures

Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (GBP 5.00 per night)
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee 6:30 AM–9:00 AM on weekdays and 7:30 AM–11:00 AM on weekends: GBP 10.00-16.95 per person
  • 1 restaurant and 1 coffee shop/café
  • 1 bar
  • 24-hour room service

Things to do

  • Indoor pool
  • Outdoor pool
  • Sauna
  • Spa services
  • Spa tub
  • Steam room

Family friendly

  • Children's games
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Toys

Conveniences

  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Wedding services

Languages spoken

  • English
  • French
  • German
  • Spanish

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden

Spa

  • 3 treatment rooms
  • Body treatments
  • Facials
  • Manicures and pedicures
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • In-room accessibility (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Heating

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower

Entertainment

  • Cable/satellite channels
  • LCD TV

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

The property will be renovating from May 4 2021 to December 31 2021 (completion date subject to change). The following areas are affected:
  • Sauna
  • Select guestrooms
  • Spa tub
  • Swimming pool
Renovation work will only be conducted on weekdays. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are not available
Cribs (infant beds) are available for GBP 15.0 per day

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between GBP 10.00 and GBP 16.95 per person (approximately)
  • Self parking fee: GBP 5.00 per night
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Crib (infant bed) fee: GBP 15.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Best Western Plus Stoke-on-Trent Moat House Hotel
Best Western Plus Hanley Moat House Hotel
Best Western Plus Stoke-on-Trent Moat House
Best Western Plus Stoke-on-Trent Hanley Moat House
Best Western Plus Hanley Moat House
Best Western Plus Stoke on Trent City Centre Moat House
Best Western Plus Stoke on Trent Moat House
Best Western Plus Hanley Moat House Hotel
Best Western Plus Stoke-on-Trent Hanley Moat House
Best Western Plus Hanley Moat House
Hotel Best Western Plus Stoke-on-Trent Hanley Moat House Hotel
Best Western Plus Stoke on Trent Hanley Moat House Hotel
Best Western Plus Stoke on Trent Moat House
Best Western Plus Stoke on Trent City Centre Moat House
Best Plus Hanley Moat House
DoubleTree by Hilton Stoke on Trent Hotel
DoubleTree by Hilton Stoke on Trent Stoke-on-Trent
DoubleTree by Hilton Stoke on Trent Hotel Stoke-on-Trent
Best Western Plus Stoke on Trent Hanley Moat House Hotel

Frequently asked questions

4.1
Very Good
Rating 5 - Excellent. 339 out of 883 reviews
5 - Excellent 38%
Rating 4 - Good. 367 out of 883 reviews
4 - Good 42%
Rating 3 - Okay. 111 out of 883 reviews
3 - Okay 13%
Rating 2 - Poor. 43 out of 883 reviews
2 - Poor 5%
Rating 1 - Terrible. 23 out of 883 reviews
1 - Terrible 3%

4.2/5

Cleanliness

4.2/5

Staff & service

4.1/5

Amenities

4.0/5

Property conditions & facilities

5/5 Excellent

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceeded Expectations
Fantastic accommodation cleanest hotel I have stayed in staff very helpful and friendly
Stayed 7 nights in Jan 2021

5/5 Excellent

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly helpful staff
Frazer has excellent customer service skills and nothing was to much trouble for him felt very welcome and comfortable
Stayed 6 nights in Jan 2021

4/5 Good

Business traveler
Liked: Cleanliness, staff & service
It it very convenient for my work. It is being renovated and will be impressive when completed
Stayed 1 night in Jan 2021

5/5 Excellent

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb Hotel
Really nice place to stay, it is just being refurbished so looks amazing. Staff are very accommodating and would definitely stay again
Stayed 1 night in Dec 2020

1/5 Terrible

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Nov 2020