“The hotel closed all food and beverage service. There was a notice on their website but no notice on Expedia. The surrounding town was largely closed too, so being without food options was not acceptable.
The hotel emailed to confirm my reservation. I complained and asked for a cancellation and refund. They never answered. As the cost was prepaid, I guess I will not get my money back. Ultimately we booked into a hotel in Kirkwall.
This was a shockingly bad experience. I would urge everyone……
“The hotel closed all food and beverage service. There was a notice on their website but no notice on Expedia. The surrounding town was largely closed too, so being without food options was not acceptable.
The hotel emailed to confirm my reservation. I complained and asked for a cancellation and refund. They never answered. As the cost was prepaid, I guess I will not get my money back. Ultimately we booked into a hotel in Kirkwall.
This was a shockingly bad experience. I would urge everyone……
“This was our second stay in a matter of weeks and both were excellent. Friendly, welcoming, professional and efficient staff, a very nice room, and excellent food. I hope we will be back.”
“This was our second stay in a matter of weeks and both were excellent. Friendly, welcoming, professional and efficient staff, a very nice room, and excellent food. I hope we will be back.”
“The room was great! Tea, water and hot chocolate complementary in the room. Great restaurant with a separate pub. The staff were the major highlight! ”
“The room was great! Tea, water and hot chocolate complementary in the room. Great restaurant with a separate pub. The staff were the major highlight! ”
“The owner was very friendly and the room was spacious, clean and tidy. It was very comfortable. Breakfast was good, too. Very good stay experience, unfortunately only booked one night, hope to have the chance to visit kirkwall again”
“The owner was very friendly and the room was spacious, clean and tidy. It was very comfortable. Breakfast was good, too. Very good stay experience, unfortunately only booked one night, hope to have the chance to visit kirkwall again”