Ratings based on 507 Verified Reviews

3.8 out of 5
80% of guests recommend
4.3 Room cleanliness
3.9 Service & staff
3.8 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted Apr 30, 2017
Disappointed when they told me last minute the room I booked wasn't available. They did put me in another hotel for the first night I was there, however it was extremely inconvenient. There were stains all over the bed sheets. I asked for an extra pillow and it didn't arrive for two hours. I had to go to the reception to get one. Then the fire alarm went off twice in our room and both times they said it was a false alarm. When checking out, they let me know I was checking out early. According to my booking receipt, I was supposed to be checking out that day, but they failed to tell me they gave me an extra night to stay due to the inconvenience on the day I arrived. Such a frustrating stay.
Comment from Hotel Management
May 7, 2017 by Adrian, Hotel Management
Dear Pam, I sincerely apologise for having to book you in another hotel for the first night of your stay. I do understand how frustrating this must have been for you. in addition I am sorry to hear your stay was marred by the fire alarm. Please rest assured that your feedback will be shared with the team so that we can continue to improve the service we offer. I wish you a more favourable experience with Pentahotels in the future. Yours sincerely Adrian Clampin Guest Service Supervisor
2 out of 5
by A verified traveler from Renfrewshire, Scotland.

A Memorable Hotel but for all the Wrong Reasons!

Posted Apr 25, 2017
Pros: The quality of the food at both dinner and breakfast was very good if a little pricey. The staff were pleasant and reasonably helpful.
Cons: Stop spraying the reception and lift areas with what smelled like cheap male deodorant. Most unpleasant. Ensure that basic equipment in rooms works.
Location: In middle of an industrial/business area with a sad looking canal running past, banks heavily covered in graffiti. On south side of city.
Initially we couldn't even get in to the entrance as the barrier to the "compact" car park was broken. Took us 20 minutes to get through. This was still not fixed when we left causing much peeping of horns, raised voices etc. throughout our brief stay. Reception in middle of the bar area. Decor modern but very dark full of strange lamps, prints etc. and the ubiquitous large screen TV's, Our room was a "plus" room but very small and overlooking the car park so very noisy even at 3.00 am! Bathroom had no fan, a slow draining basin but the shower was good. TV wouldn't work - even the manager was stumped, nor did the phone to reach reception, so we were moved to another room where the wifi ( cost of which was included but you have to pay for it first then it is repaid?!!!!) was extremely slow. Bedside power point didn't work. Single pillow far too soft so with carousing rugby players outside plus coaches arriving in the early hours and endless noise ensuing, not much sleep was had. Thank goodness the food was good - well cooked and presented though not a particularly varied menu. Breakfast (£15) also good with a wide selection of hot and cold food and really delicious breads and pastries. We were only in Ipswich for two days to attend a funeral but if ever we have cause to return we will look elsewhere for somewhere to stay. So disappointing!
Comment from Hotel Management
Apr 30, 2017 by Adrian, Hotel Management
Dear Jay, I'm sorry to hear you encountered some issues during your stay with us. The team here at Pentahotel Ipswich take pride in their work and feedback is always welcomed as we continually look to improve our service for our guests. The problems you have highlighted will be raised with our team here and please be assured that we take all feedback concerning our guests comfort very seriously. I hope you can reconsider to stay with us again in the future. Kindest regards Adrian
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel.

Posted Apr 24, 2017
Pros: Very trendy and modern, perfect breakfast freshly cooked by chef, so no standing self serving with food that has been sitting, warming in dishes.
Cons: Nothing !
Location: Right on the river by the Sir Bobby Robson bridge, so easy to walk into town.
Perfect hotel ideally situated for a stroll into the town centre. Friendly, attentive staff and great value.
Comment from Hotel Management
May 1, 2017 by Adrian, Hotel Management
Dear Eamonn, Thank you for the feedback following your recent stay at Pentahotel Ipswich. I am pleased the experience met your expectations, especially with regards to breakfast standard and the attentive of the staff. Please rest assured your comments will be shared with the team and I look forward to welcoming you back to Penta Ipswich again in the future. Kindest regards Adrian
5 out of 5
by ian

Hotel stay in ipswich

Posted Apr 18, 2017 on Hotels
Was a great hotel in a central position 10 mins into town all in all very good would definatly be using again only down side was price of breakfast thought 15.00 pounds a bit steep saying that it was nice and plenty to choose from
Comment from Hotel Management
Apr 22, 2017
Dear Ian, Thank you for taking the time to share your experience of your stay with us here at pentahotel Ipswich. It was really good to hear that you enjoyed your stay with us, the team and I are always thankful of hearing that we have got things right! I hope that we will see you back again soon! Very best regards Adrian
3 out of 5
by A verified traveler

Lovely hotel but far to noisy

Posted Apr 15, 2017
Alot of noise from traffic trains deliveries to hotel and doors slamming 3 night stay we had 3 different rooms! It was a shame because the hotel its self was lovely
Comment from Hotel Management
Apr 16, 2017 by Operations Manager, Hotel Management
Dear Rebekah, Thanks for the review of your stay with us at pentahotels. I am sorry that we didn’t get things quite right for you, we are always striving for perfection and I am sorry that your experience with us didn’t quite reach this level. If we can tempt you back to stay with us again I am sure that we can prove to you that we are capable of better. Very best regards Janine
4 out of 5
Recommended
for Everyone
by A verified traveler

Bathroom is not designed well.

Posted Apr 7, 2017
Bathroom was not designed well During shower water goes everywhere.it goes flooded.
Comment from Hotel Management
Apr 16, 2017 by Operations Manager, Hotel Management
Dear Valued Guest, Thank you for taking the time to write a review on your experience at the pentahotel Ipswich. I am sorry to read that you only had a good experience and not a fantastic experience. I have taken on board your comments and will certainly discuss this with all of my team. I hope on your next visit we are able to deliver exceptional service to you. Very best regards Janine
4 out of 5
by A verified traveler

Good hotel - slow checkout

Posted Mar 29, 2017 on Hotels
Comfortable stay, good breakfast. Free wifi is slow Checkout process is always slow, so pay for room in advance.
Comment from Hotel Management
Mar 31, 2017
Dear valued guest, Thanks for the review of your stay with us at pentahotels. I am sorry that we didn’t get things quite right for you, we are always striving for perfection and I am sorry that your experience with us didn’t quite reach this level. If we can tempt you back to stay with us again I am sure that we can prove to you that we are capable of better. Very best regards Janine
4 out of 5
by Glenn

Quirky & excellent value

Posted Mar 13, 2017 on Hotels
excellent value for money (£59pn) in a quirky characterful hotel with helpful staff. the only complaint was that there was a group of people who came in and out to use the pool table, not buying drinks or eating, which felt strange.
Comment from Hotel Management
Apr 16, 2017
Dear Glenn, Thank you for the kind words following your stay with us here in Ipswich. I am pleased that you enjoyed your experience of pentahotels, it certainly is an exciting chain of hotels! I hope that we will see you back with us very soon. Very best regards Janine
5 out of 5
Recommended
for Everyone
by A verified traveler

funky bar

Posted Mar 6, 2017
Pros: The style of the hotel,I loved the bar and lounge area
Cons: N/a
Location: Very close to Ipswich centre,walking distance!
Cool hotel with a cool bar. The music and atmosphere was cool. The meal was quality!
Comment from Hotel Management
Mar 30, 2017 by Operations Manager, Hotel Management
Dear Valued Guest, Thank you for the kind words following your stay with us here in Ipswich. I am pleased that you enjoyed your experience of pentahotels, it certainly is an exciting chain of hotels! I hope that we will see you back with us very soon. Very best regards Janine
5 out of 5
Recommended
for Everyone
by A verified traveler from Kent

Clean, Fresh, Friendly

Posted Mar 3, 2017
Pros: Everything....nothing to fault at all
Stayed one night for the first time here.... WILL be back again.... Amazing place
Comment from Hotel Management
Mar 30, 2017 by Operations Manager, Hotel Management
Dear Ian, Thanks for taking the time to post your review of your stay with us on Expedia. I am pleased that we got things right for you & even more so, that you published your experience with pentahotels. I hope that you will be a regular visitor to us here at pentahotel Ipswich. Very best regards Janine
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