Collegian Hotel & Suites, Trademark Collection by Wyndham

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Hypo-allergenic bedding, pillowtop beds, individually decorated
Hypo-allergenic bedding, pillowtop beds, individually decorated
Hypo-allergenic bedding, pillowtop beds, individually decorated
Mini-fridge

Overview of Collegian Hotel & Suites, Trademark Collection by Wyndham

VIP Access

Collegian Hotel & Suites, Trademark Collection by Wyndham

3.5 out of 5

3.8/5 Good

Guests rated this property 4.0/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Pet friendly
  • Free airport shuttle
  • Air conditioning
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • 48-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Personal protective equipment
1060 E Genesee St, Syracuse, NY, 13210

Explore the area

  • Popular LocationSyracuse University1 min walk
  • Popular LocationCarrier Dome15 min walk
  • Popular LocationThe Oncenter16 min walk
  • AirportSyracuse, NY (SYR-Hancock Intl.)11 min drive

Choose dates to view prices

About this area

Syracuse

Located in Syracuse, Collegian Hotel & Suites, Trademark Collection by Wyndham is in the business district. Check out an event or a game at Carrier Dome, and consider making time for New York State Fairgrounds, a top attraction not to be missed. Guests appreciate the hotel's central location.

What's nearby

  • Syracuse University - 1 min walk
  • Crouse Hospital - 10 min walk
  • SUNY Upstate Medical University - 11 min walk
  • Carrier Dome - 15 min walk
  • The Oncenter - 16 min walk

Getting around

  • Syracuse Regional Transportation Center - 5 min drive
  • Hancock Intl. Airport (SYR) - 11 min drive

Restaurants

  • SALT Restaurant & Bar — 1 min walk
  • Phoebe's — 3 min walk
  • Franco's Pizzeria and Deli — 3 min walk
  • Strong Hearts — 5 min walk
  • XO Taco — 8 min walk

About this property

Collegian Hotel & Suites, Trademark Collection by Wyndham

3.5-star Syracuse hotel in Downtown Syracuse, near Syracuse University
A restaurant, a 24-hour fitness center, and a bar/lounge are available at this smoke-free hotel. Free WiFi in public areas and a free airport shuttle are also provided. Additionally, a coffee shop/café, a snack bar/deli, and a 24-hour business center are onsite. All 159 individually decorated rooms provide free WiFi, free wired Internet, and pillowtop beds. For a bit of entertainment, guests will find flat-screen TVs with cable channels, and other amenities include room service and free tea bags/instant coffee.
Collegian Hotel & Suites, Trademark Collection by Wyndham offers 159 accommodations with designer toiletries and hair dryers. Each accommodation is individually furnished and decorated. Beds feature pillowtop mattresses. Flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations and complimentary toiletries.

This Syracuse hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a 24-hour fitness center.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Count on Us (Wyndham)
Follows industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks are required at the property for guests without COVID-19 vaccination
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 10 per night)
  • RV/bus/truck parking (surcharge) on site
  • Wheelchair-accessible parking and van parking available
  • Free roundtrip airport shuttle from 8:00 AM - 10:00 PM
  • Airport shuttle at scheduled times

Food and drink

  • Cooked-to-order breakfast available for a fee daily: USD 14.00-32.00 per person
  • 1 restaurant and 1 coffee shop/café
  • 1 bar
  • Room service available

Things to do

  • 24-hour fitness center

Family friendly

  • Laundry facilities
  • Mini-fridge
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Banquet hall
  • Elevator
  • Free newspapers in lobby

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • 24-hour business center
  • Conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Braille signage
  • Handrails in stairways
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs available on site

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Hypo-allergenic bedding
  • Pillow-top mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shower/tub combination
  • Towels

Entertainment

  • Cable channels
  • Flat-screen TV

Food and drink

  • Free tea bags/instant coffee
  • Mini-fridge

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Minimum check-in age - 21

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out

Special check-in instructions

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):
  • Fitness facilities

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per pet, per stay, plus a deposit of USD 50 per stay
Dogs welcome
2 per room (up to 35 lbs)
Service animals are exempt from fees
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Kids stay free! Up to 3 children stay free when using existing bedding
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between USD 14.00 and USD 32.00 per person (approximately)
  • Self parking fee: USD 10 per night
  • Pet deposit: USD 50 per stay
  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Eurocard; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property offers transfers from the airport; guests must contact the property with arrival details on arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)

Property is also known as

Genesee Grande
Genesee Grande Hotel
Genesee Grande Hotel Syracuse
Genesee Grande Syracuse
Genesee Hotel
Hotel Genesee
Golden Tulip Syracuse
Scholar Hotel Syracuse
Genesee Grande Hotel Suites
Collegian Hotel & Suites, Trademark Collection by Wyndham Hotel

Frequently asked questions

Overall score and ratings

3.8

Good

Rating 5 - Excellent. 135 out of 322 reviews
5 - Excellent 42%
Rating 4 - Good. 84 out of 322 reviews
4 - Good 26%
Rating 3 - Okay. 43 out of 322 reviews
3 - Okay 13%
Rating 2 - Poor. 28 out of 322 reviews
2 - Poor 9%
Rating 1 - Terrible. 32 out of 322 reviews
1 - Terrible 10%

4.0/5

Cleanliness

4.1/5

Staff & service

3.7/5

Amenities

3.8/5

Property conditions & facilities

3/5 Okay

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Cable television did not work in the room. The hotel was a little pricey for what you are getting.
Stayed 1 night in Sep 2021

3/5 Okay

Traveled with partner
Liked: Amenities
Disliked: Cleanliness
The hotel is nice, good food at the restaurant, though the service is less than impressive. Wait staff is not very friendly and very slow, despite my group being the only people in the restaurant. Our room was great, large and spacious. Nice kitchen and sitting space, though the couches are very uncomfortable. And unfortunately it was incredibly dirty. First thing I noticed were someone’s dried up contact lenses all over the nightstand, along with sticky soda (or something) spills. There was food all over the carpets in the kitchen and in the bedroom. I was the first who took a shower and was repulsed by the amount of long black hair left everywhere (I’m blonde!). After my shower I walked around for maybe five minutes and then got into bed, noticed my feet were BLACK. I grabbed a baby wipe and swiped it across the floor and it too, was black. So it was incredibly obvious NO ONE cleaned this room before we checked in, though the bed was made and we had fresh toiletres??? Not sure how this was over looked. We arrived at 4am so decided to sleep through it and complained in the morning. We got an apology and they did come up to clean while we were out hiking though didn’t actually look like they did much other than change sheets and maybe mop the floor a little. If you are looking for a CLEAN hotel room during COVID, avoid this place.
Stayed 3 nights in Sep 2021

1/5 Terrible

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Awful experience. Room was dirty. Toilet had urine on it, no garbage bags in pails and hair in the shower. Upon arriving back to hotel after a long day shower had minimal water pressure and the tub did not drain. Had to switch rooms at 12:30 am with two boys who needed to shower. Went to bed way later then planned, causing us to miss the breakfast we paid EXTRA for. Person working behind the counter had an attitude and was NOT helpful even though they were to blame, not my family or I. We checked out early and went to a better hotel and had a much better experience. No discount we’re offered to us for the trouble. Stay away from this horrible hotel
Stayed 2 nights in Aug 2021

2/5 Poor

Disliked: Cleanliness, staff & service
They had
Stayed 3 nights in Aug 2021

3/5 Okay

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
The pros: inexpensive big suite with large eat-in-kitchen within a few blocks of Syracuse University. The staff were very friendly and worked fiendishly hard but they needed more help. The room wasn't clean enough and we had to go and get bedding for the sofa bed as there was nobody to bring it. Large reception, lounge and good spacing in the dining room made for a Covid-safe feel. Breakfast wasn't bad - well presented but, again, not enough staff to get my eggs out while warm. You wouldn't want to do the walk from the hotel to the college after dark alone.
Stayed 3 nights in Aug 2021