1/5 Terrible
Jared, Regina
Traveled with partner
Nov 9, 2022
Disliked: Staff & service
I would never book here again. Booked for 3 nights. Due to weather conditions we were late arriving. I had called the hotel before our flights to let them know we’d be late but would still be coming. After arriving at the hotel, we had missed the first night and we were told that they had one night for us but not the next. They had listed us as not checked in, even though I had called before we even flew out to tell them we be late but were still coming and to keep our room. So they gave away our hotel room. As of two days later we haven’t heard back from the manager about a refund. No help from the front desk and the manager was conveniently not available. Left to our own devices to find a new hotel short notice. This hotel had no problem giving away our booked room to someone else, therefore making money off of a new booking, but no mention of refund or help whatsoever. I would never recommend Aloft in Tampa or anywhere else to anybody. Terrible experience.