Disappointing but good location
Posted Nov 21, 2016
We stayed for seven nights at this hotel in this amazing city and chose this hotel for the location. However, felt imprisoned in a small room (403) with a very small window, which seemed like a utility room window. (Receptionist told is bigger window would have meant greater noise from the street) we felt claustrophobic. Although the bed was very comfortable, and there was a kettle in the room and a small, a bit mouldy fridge in a wardrobe (at least something) the amenities and the service were lacking. Bed linen wasn't checked properly and replaced when it should have been, so we had to ask for a new set. Often There was was no water or little pressure in the shower and we could not take a shower. The receptionist told us in Israel water is rationed and it was not in his power to increase water pressure. The truth is that there are many rooms connected to the same pipe system and if your neighbour was taking a shower it left your room without water. Cleaning wasn't proper and one day there was no toilet paper, however, after we had asked for it we got them! Walls were dirty, downstairs the communal are was very messy, no coffee, or newspapers, microwave as advertised. Customer service was bad, receptionists were rude if they were at their desk at all. We were very lucky to have got a code before arrival, so we could let ourselves in. Nonetheless, WiFi was good, the location is excellent, close to the beach and Jerusalem is not far either, which is an ultimate must see.