“I booked a normal standard room, but I was given an accessible room instead. Unfortunately, the room was extremely dirty, especially the bathroom. There was a significant amount of mould, the toilet looked like it had not been properly cleaned, and there were stains everywhere.
I went to the staff to complain about the condition of the room, but I was told that I would have to pay extra to change rooms. I do not think this is reasonable, as the accessible room was not the room I originally……
“I booked a normal standard room, but I was given an accessible room instead. Unfortunately, the room was extremely dirty, especially the bathroom. There was a significant amount of mould, the toilet looked like it had not been properly cleaned, and there were stains everywhere.
I went to the staff to complain about the condition of the room, but I was told that I would have to pay extra to change rooms. I do not think this is reasonable, as the accessible room was not the room I originally……
Patience