2/10 Terrible
Stefano
Traveled with partner
Jun 9, 2023
Disliked: Cleanliness, staff & service, property conditions & facilities
As my partner and I returned to our PRIVATE room from the shower/washroom area we found an abundance of tools, tool boxes, and a shop vacuum in front of the door to our room. We attempted to use our key cards to enter the room and neither of our cards worked. Hearing voices from inside the room we decided to knock. Two maintenance men were inside our room! Both men were wearing filthy construction boots covered in mud and plaster. One of the men was completely shocked we were there and began to explain that he was there to fix something but was honestly not making any sense. He asked if we had requested maintenance to which I answered we did not. He even had our room written down on a piece of paper. I assured him I had no idea why they were in our room and they both left. We paid over 300$ for this “private room” and this invasion of privacy as well as having our floor completely walked on with these construction boots was completely unexpected and uncalled for. Clearly the level of maintenance needed would require displacement of guests and if this was the case we should of been notified in advance and offered alternative arrangements so as we would be able to utilize our room that was absolutely over priced. The fact that we had to knock on our door to be let in our own room as we stood outside returning from showering in completely embarrassing and appalling. I have stayed in many hostels (mainly in Europe) this hostel was not only the worst but also the most expensive.