香港游泳池酒店

“I booked with Brix, somehow the date stated a day before my stay( a mistake that wasn’t made by me) when I got there I only realized the error. The guy at the front desk went for the manager. A woman of African descent came over. She came with attitude and was very rude, telling me the date was for the day before and I cannot stay which means also I can’t get a refund. She said she can check if there was any rooms available and I would have to pay again. I declined and took my money where it was……

“I was supposed to stay for 10 nights . However due to the bad conditions of the room I was assigned I only spent one night . There was no management available at the time of my checkout so I was advised to email them which I did . Until now no respond and no refund for my 9 unused nights. I am very skeptical to use Expedia for my future bookings cause my refunds and compensation for bad experiences are not guaranteed. Overall my experience with this hotel was very disappointing. I am still……

“Rooms were very clean, staff friendly and professional, breakfast was excellent. Only issue or upgrade Kapok should consider is placing a screen from the elevator to the corridor to access the pool and make it more private.it is too exposed. Overall the stay was great”