Outdoor pool, pool umbrellas, sun loungers
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Reviews of DoubleTree by Hilton Tucson - Reid Park

4 out of 5
DoubleTree by Hilton Tucson - Reid Park
445 S Alvernon Way, Tucson, AZ

Reviews

8.6

Excellent

Rating 10 - Excellent. 550 out of 1001 reviews" "
Rating 8 - Good. 261 out of 1001 reviews" "
Rating 6 - Okay. 99 out of 1001 reviews" "
Rating 4 - Poor. 51 out of 1001 reviews" "
Rating 2 - Terrible. 40 out of 1001 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Garth C, Fairfield

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was exceptionally upbeat and helpful. Pool area and bar created a pleasant vacation oasis vibe and we were 15 minutes to the downtown night life.
Stayed 4 nights in Apr 2024
Response from Vincent-Guest Service Supervisor on Apr 21, 2024
Thank you for your positive review of your stay at our hotel. If there is anything we could have done to make it a 5, please let us know and as always, we look forward to seeing you again!

4/10 Poor

Lisa

Traveled with family
Disliked: Amenities, property conditions & facilities
No air conditioning. Told me maintenance would come. They did not. Had to call again. Guy came, told me it was now blowing cold air and left. 2 hours later reported it again. Said they needed to take the unit apart - I was leaving in less than 24 hours and did not want to have to leave my room all day for them to do this. When I asked for compensation they said it’d have to go through Expedia - Expedia said it needed to go through hotel as I paid at check in. Complete run around. I travelled 10 hours it was 95 degrees - complete hassle
Stayed 3 nights in Apr 2024
Response from Vincent-Guest Service Supervisor on Apr 16, 2024
Dear Lisa,Thank you for bringing your recent experience to our attention. I sincerely apologize for any inconvenience you’ve encountered during your stay with us. We take guest feedback seriously, and I appreciate your patience as we work to resolve this matter. Sadly, I am not able to look up your reservation but would like to have you speak to our Guest Service manager. If you don't mind, please call the hotel and we will make it right!

10/10 Excellent

Vanessa

Stayed 1 night in Apr 2024
Response from Alex on Apr 15, 2024
Thank you for your feedback!

10/10 Excellent

Laurie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful grounds, easy and fast check in, room is great, and awesome service at the bar/restaurant tonight.
Stayed 1 night in Apr 2024
Response from Alex on Apr 13, 2024
Thank you!

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
The only complaint is no free breakfast. All other places are having free breakfast. We loved staying there and staff is great but sorry to say, we will be looking for another place on our next stay.
Stayed 1 night in Apr 2024
Response from Alex on Apr 13, 2024
Thank you for sharing your recent experience at our property. Normally at Doubletree hotels breakfast is not complimentary but you can always add it to your reservation if you choose to. Thank you again for your time and feedback.

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay, super convenient and fun for kids to enjoy the pool. 1st room they gave us needed to be aired out but staff remedied it super quickly. 1 suggestion: offer free complimentary black coffee and hot water for teas in the lobby.
Stayed 2 nights in Apr 2024
Response from Alex on Apr 7, 2024
Thank you for sharing your recent experience and I have shared your feedback with our management team.

10/10 Excellent

Jose

Stayed 1 night in Mar 2024
Response from Alex on Apr 19, 2024
Thank you!

10/10 Excellent

Robert

Stayed 4 nights in Mar 2024
Response from Alex on Apr 19, 2024
Thank you!

8/10 Good

Amber

Traveled with family
Liked: Staff & service
Room was smaller and not as updated as the pictures online. The fragrance of the citrus tree right outside our room was delightful!
Stayed 1 night in Mar 2024
Response from Alex on Mar 24, 2024
Thank you for your feedback. We have recently updated our website with updated photos and dimensions of the rooms.

10/10 Excellent

Monica

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a nice stay.
Stayed 1 night in Jan 2024
Response from Vincent-Guest Service Supervisor on Mar 24, 2024
Thank you so much for your feedback! We look forward to seeing you next time.

8/10 Good

Daniel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Not much to do in the area!
Stayed 6 nights in Mar 2024
Response from Alex on Mar 9, 2024
Thank you for your feedback!

6/10 Okay

Jennifer

Business traveler
Liked: Staff & service
Disliked: Amenities
Average hotel. At least they had a full bar.
Stayed 3 nights in Feb 2024
Response from Alex on Mar 1, 2024
Thank you for your feedback. We hope you choose to stay with us again soon.

10/10 Excellent

Janet

Traveled with partner
Check-in was easy. Rooms are very nice.
Stayed 1 night in Feb 2024
Response from Alex on Mar 1, 2024
Thank you for your feedback!

8/10 Good

Louise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Alex on Mar 1, 2024
Thank you!

10/10 Excellent

Shari

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mario & Roberta both helped us out when I inadvertently made a mistake in my date selection in Tuscon. Thank you both very much! My Expedia assistant was also excellent. The property is clean and the pool is great too.
Stayed 1 night in Feb 2024
Response from Alex on Mar 1, 2024
Thank you for the kind words about the great team we have! I will make sure to share your comments with them and we hope you choose to stay with us again soon.

6/10 Okay

Vanessa

Business traveler
Liked: Cleanliness
Didn’t like that it did not have Netflix
Stayed 2 nights in Feb 2024
Response from Arie Carter on Feb 24, 2024
I do apologize about not being able to log into your Netflix account. We did just replace our T.V so that streaming would be an option for our guests. I will check with my maintenance team and see if maybe we have not switched this out for the new one. Have a great weekend.

8/10 Good

Molly, Kirkland

Traveled with family
Fine & convenient location. Nice pool area, comfortable beds. Property and rooms are a bit dated. Housekeeping was inconsistent.
Stayed 4 nights in Feb 2024
Response from Alex on Feb 22, 2024
Thank you for your feedback and I'm sorry about the issues you had with your stay. I have shared your comments with our housekeeping team.

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 12 nights in Jan 2024
Response from Alex on Feb 10, 2024
Thank you for your feedback!

4/10 Poor

Lucas

Traveled with family
Disliked: Property conditions & facilities
Nice to be away from the city center. The rooms are outdated. The air conditioner fan was extremely loud whenever it was on. The room had a walk out patio in the back and it was ten feet from the hot tub so every night people would talk very loudly most of the evening and if we opened the back sliding door it was like listening to a big party happening every night. Definitely not private or quiet.
Stayed 5 nights in Jan 2024
Response from -MR on Feb 7, 2024
I truly am sorry that your stay was not perfect with us, I do know you were here for quite a few nights did you inform our desk staff about the A/C issues you faced? I wanted to at least offer points onto the Hilton Honors account attached to your stay, if that is okay with you?

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 2 nights in Jan 2024
Response from Alex on Feb 1, 2024
Thank you!

8/10 Good

Elizabeth

Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to bring your dog.
Stayed 1 night in Jan 2024
Response from Alex on Feb 1, 2024
We love when guests bring their pets and we hope you choose to stay with us again soon!

8/10 Good

María

Stayed 2 nights in Jan 2024
Response from Alex on Jan 25, 2024
Thank you!

10/10 Excellent

Adam

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Alex on Jan 25, 2024
Thank you!

8/10 Good

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Hotel was clean and nice, just had a horrible sewage smell coming from drain. But I don’t think all the rooms were experiencing that. Other than that, everyone was very nice. And rooms were comfortable.
Stayed 2 nights in Jan 2024
Response from Alex on Jan 21, 2024
Thank you for sharing your recent review and I'm very sorry for the strong smell in your room. I have shared your comments with our maintenance team so we may remedy this issue. Safe travels!

6/10 Okay

Cara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Alex on Jan 21, 2024
Thank you for taking the time to share your review!

10/10 Excellent

Aida

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good option for a quick roadtrip getaway. Everything was accesible. Roberta at the front desk was extremely nice and helpful.
Stayed 3 nights in Dec 2023
Response from Alex on Jan 11, 2024
Thank you for your recent review and kind words about our desk team member Roberta. She always does a great job, and I will make sure to share your comments with her.

8/10 Good

michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Alex on Jan 11, 2024
Thank you!

10/10 Excellent

Carol

Traveled with family
Stayed 1 night in Jan 2024
Response from Alex on Jan 11, 2024
Thank you!

8/10 Good

GARY

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lighting in rooms could use upgrades
Stayed 2 nights in Dec 2023
Response from Alex on Jan 11, 2024
Thank you for sharing your recent stay with us. I will also share your comments with our maintenance so we may remedy this issue.

6/10 Okay

Lisa

Ok. Crowded
Response from Alex on Jan 21, 2024
Thank you for sharing your review!

10/10 Excellent

wanee'

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Roberta, front desk, awsome customer service. Loved our first stay next morning to called for a 2nd nights stay. Excellent services and loved our upgrade. Will be coming back soon!
Stayed 1 night in Jan 2024
Response from Alex on Jan 11, 2024
Thank you for your recent review and kind words about our desk team member Roberta. She always does a great job, and I will make sure to share your comments with her.

10/10 Excellent

William

Stayed 1 night in Dec 2023
Response from Alex on Jan 5, 2024
Thank you!

10/10 Excellent

wanee'

Stayed 1 night in Dec 2023
Response from Alex on Jan 5, 2024
Thank you!

4/10 Poor

Jose

Disliked: Property conditions & facilities
We usually enjoy a stay at a Hilton Hotel but this hotel had no air conditioning. We had spoken directly with hotel staff before booking and there was no mention of the problem until we were checking in. The first room we were offered had a bad smell. We were able to move but the room was very stuffy and it was hard to get a good night's rest. We hoped to relax in the room until check out time but it was so uncomfortable that we left early.
Stayed 1 night in Dec 2023
Response from Alex on Dec 25, 2023
Thank you for sharing your recent experience and I'm sorry that we did not meet your expectations. I will share your comments with our management team so we may address these issues.

10/10 Excellent

Teana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was eh warm. Warm enough to swim in and the jacuzzi was perfect. Food was delicious. Got the burger with fries. Staff was friendly and helpful 🙂
Stayed 1 night in Dec 2023
Response from Alex on Dec 24, 2023
Thank you for your kind words about your recent stay with us. We hope you choose to stay with us again soon!

10/10 Excellent

Tamara

Traveled with family
Liked: Property conditions & facilities, room comfort
Lovely experience
Great. Clean and nicely decorated and appointed room. Check in attendant was friendly and accommodating. Thank you for the cookies and waters!
Stayed 1 night in Dec 2023
Response from Alex on Dec 21, 2023
Thank you for sharing your experience and we hope you choose to stay with us again soon!

8/10 Good

Aldo Walter Peralta

Stayed 1 night in Dec 2023
Response from Alex on Dec 21, 2023
Thank you!

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Alex on Dec 19, 2023
Thank you!

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Alex on Dec 19, 2023
Thank you!

10/10 Excellent

Alyssa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Alex on Dec 15, 2023
Thank you!

4/10 Poor

Catherine

Disliked: Property conditions & facilities
I was put on a room that has an entrance outside of the gates area on an upper floor with no elevator. As a solo woman traveler I felt extremely unsafe. Also, There was no food available until dinner, and even that was a limited bar menu. The front desk staff made me feel uncomfortable asking for any support. I was disappointed overall with my stay.
Stayed 1 night in Nov 2023
Response from Alex on Dec 3, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and are very sorry we fell short in meeting and exceeding your expectations of an exceptional stay. We are reviewing your comments with our team as we continually work to improve our guest experience. We hope you will consider staying with us in the future and allowing us the opportunity to restore your faith in our hotel. Thank you again for your time and feedback.

10/10 Excellent

Randi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Alex on Dec 1, 2023
Thank you!

10/10 Excellent

Ted

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic place, loved the gym. Very quiet & clean
Stayed 1 night in Nov 2023
Response from Alex on Dec 1, 2023
Thank you for sharing your experience!

10/10 Excellent

Scott, Whitewater

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice grounds and facilities. Staff were all friendly and professional in every way. We'd definitely stay here again!
Stayed 4 nights in Nov 2023
Response from Alex on Dec 1, 2023
Thank you for sharing your experience!

10/10 Excellent

Heather, Gilbert

Love the location, pool/jacuzzi and it’s so peaceful. We stay here every time we’re in Tucson!
Stayed 3 nights in Nov 2023
Response from Alex on Nov 27, 2023
Thank you! We hope you choose to stay with us again soon.

8/10 Good

Robert C.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was in a good location for my needs during my stay for the Tour de Tucson.
Stayed 2 nights in Nov 2023
Response from AC on Nov 24, 2023
Thank you for your feedback. I am happy to hear that you enjoyed your stay with us, and that the location was great for your Tour de Tucson. I hope you have Happy Holidays.

10/10 Excellent

Luis

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023
Response from Alex on Nov 23, 2023
Thank you!

10/10 Excellent

JoAnn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Employees are always pleasant. Close to University of Arizona.
Stayed 1 night in Nov 2023
Response from AC on Nov 20, 2023
Thank you for your review. We are happy to hear that you enjoyed your stay with us!

10/10 Excellent

JoAnn

Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2023
Response from AC on Nov 21, 2023
Thank you for your feedback. I am happy to hear you enjoyed your stay with us. Have a great rest of your week! :)

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Had a perfect stay. Everyone friendly, patient and kind. Very helpful when I had a question. Room was perfect temperature.
Stayed 7 nights in Nov 2023
Response from AC on Nov 15, 2023
Thank you for your review! I am happy to hear you had an enjoyable stay with us. We hope to have you back in the not-too-distant future! Have a great day. :)