Ratings based on 714 Verified Reviews

3.9 out of 5
76% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to TMC hospital

Posted Aug 16, 2017
Very helpful courteous staff. Private. Quiet. Clean.
2 out of 5
by A verified traveler

Posted Jul 10, 2017
Front Desk supervisor on 7/08/17 PM terribly unhelpful and inhospitable, in fact I would fire her.
Comment from Hotel Management
Jul 13, 2017 by Michele Hatch, Hotel Management
Please accept our apologies that the front desk was unable to assist you during your stay. It is our intent to provide superior service and I am sorry we did not achieve that in your interaction.
3 out of 5
by A verified traveler from Idaho

The bed suffered from a depression

Posted May 30, 2017
The bed was uncomfortable, the halls were dingy and smelly, and the other guests were noisy. And the refrigerator did t work. They have spent a lot of money updating the rooms, but have missed the mark in the important things.
Comment from Hotel Management
Jun 7, 2017 by Michele Hatch, Hotel Management
Please accept our apologies that your room did not meet your expectations. We are happy to correct items when they are brought to our attention during a guest stay and will be continuing improvements in the hotel including carpet updates in the hallways. We hope we have a second opportunity in the future to provide you with the level of stay you deserve.
5 out of 5
by Carlos

Excellent

Posted Apr 30, 2017 on Hotels
It is a beautiful hotel and room. Awesome Bar and pool.
Comment from Hotel Management
Jun 2, 2017
Thank you for the excellent comment!
2 out of 5
by A verified traveler

DO NOT stay here.

Posted Apr 24, 2017
Cons: everything!
The room was dirty, only two towels, the hot tub was cold, they never filled the water in the lobby. The staff made me feel like I was an inconvenience. They gave me an ultimatum....very unprofessional! Do yourself a favor....do not stay here.
Comment from Hotel Management
Jun 5, 2017 by Michele Hatch, Hotel Management
We strive to provide our guests with the service level they deserve, including providing extra towels when requested. I am sorry we did not meet your expectations during your stay.
4 out of 5
by A verified traveler

Posted Apr 23, 2017 on Hotels
Comment from Hotel Management
Jun 2, 2017
Thank you for your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler from Tucson, Az

Really good visit

Posted Apr 23, 2017
The pool was great, very family oriented and kid friendly. The room was amazingly clean, the carpets, the beds and smell of the whole room where a 10. the only thing I would add to the rooms would be a microwave because they charge extra to bring one in.
Comment from Hotel Management
Jun 2, 2017 by Michele Hatch, Hotel Management
Thank you for your comments! We are glad to hear you enjoyed your time with us.
5 out of 5
by Cassandra

Posted Apr 11, 2017 on Hotels
It was good stay there, nice and quiet, like their fire place outside by the pool.
Comment from Hotel Management
Jun 2, 2017
Thank you, Cassandra! The outdoor fire pits are a great place to enjoy a wonderful Tucson evening.
4 out of 5
by A verified traveler

Posted Apr 11, 2017 on Hotels
Comment from Hotel Management
Jun 2, 2017
Thank you for your feedback.
4 out of 5
by Nicole

Posted Apr 10, 2017 on Hotels
Comment from Hotel Management
Jun 5, 2017
Thank you for your rating.