U.S. Embassy Tours

One of the best hotels I have ever stayed. Super clean, comfortable, and spacious, with a great location right on Gran Via yet a quiet room, warm decor, a great breakfast selection for a very reasonable price, helpful staff, a wonderful rooftop, and great amenities, what else? We will definitely stay here when we are in Madrid—loved it!

We got an upgrade to a full suite 20th floor balcony! The view!!!!!😍

The room was not as expected from the pictures online Very small no table bland decor. No drawers to put clothing very few hangers Tiolet are was cramped I am not large and found it a tight space. No English TV I asked at reception if we could at least get English subtitles I was told to use the browsers!!! No idea what that is. It would have been nice if someone had come up to the room and helped. We did get a kettle when requested. We normally stay in budget hotels but decided to treat ourselves and spend more sadly the room did not live up to expectations very cramped for two people no where to sit or write in the room. No guest lounge or bar where one could go. The staff fabulous The room very clean Breakfast excellent 👌 Disappointed for the amount paid