“At check in I let them know that I had paid for the upgrade room with the couch. They stated that they don’t have those rooms so I asked for a fold away bed, they said they didn’t have those either. They said they would give me extra blankets so one of us could sleep on the floor. I explained that all 3 of us were disabled and we were not sleeping on the floor! They did not offer any money back or accommodations. No elevator was on site so we had to carry our luggage up the stairs, and saw blood……
“At check in I let them know that I had paid for the upgrade room with the couch. They stated that they don’t have those rooms so I asked for a fold away bed, they said they didn’t have those either. They said they would give me extra blankets so one of us could sleep on the floor. I explained that all 3 of us were disabled and we were not sleeping on the floor! They did not offer any money back or accommodations. No elevator was on site so we had to carry our luggage up the stairs, and saw blood……
Angela