University of Massachusetts Lowell Tours

Such a cool hotel. Loved it. Shout out to the staff, everyone we interacted with was great .

Overall, my husband & I enjoyed our stay at the Raffles -- but we weren't thrilled with the level of service we received. Specifically: - We checked in late (~11pm) due to a train delay, and the front desk informed us that our "butler" would reach out the next morning to introduce various services, etc. That never happened, which was disappointing because butler service is a Raffles staple that we were looking forward to experiencing. - Upon getting to our room, which was otherwise lovely, it became clear that the touchscreen-enabled lighting system had malfunctioned. This meant we could only have ALL the lights in the room (+ bathroom) 100% on or 100% off -- no in-between (and no dimming, etc). I alerted the front desk immediately, who offered to send an engineer "within an hour or so" -- but at that point it was nearly 12am, and we were too exhausted to wait so we declined. No one ever followed up with us or offered a solution to the issue, which grew increasingly annoying throughout our stay (e.g., I had to use my phone light to use the bathroom at night because the only other option would have been to turn ALL of the lights on 100% (and wakeup my husband). The issue also extended to the "request service" vs. "privacy please" button, so we had no way of requesting (or denying) maid service. - My husband & I celebrated our anniversary on this trip, and I let the hotel know in advance (hoping for at least a card or little treat) -- but this went 100% unacknowleged.

This is not a 4 star property and was priced too high. The pluses: great front desk staff and quiet street. Centrally located. The negatives: worn down furniture, bathroom set up where tiny tiny counter made it easy for toiletries to fall in the toilet. The cleaning staff would come and replace towels and take out garbage upon request, but wouldn’t replace the coffee on multiple occasions. They seem to be very short staffed. We stayed at another 4 star hotel in NYC for around the same price just before this visit in Boston. There was no comparison.