2/10 Terrible
Melissa
Traveled with family
Jul 16, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
NEVER AGAIN!!! After driving 8 hours for our July 4th, 2024 week vacation, the 1st thing we saw when we walked in the room was the broken phone hanging off the wall (we were told the occupant before us did it). Be warned: The rooms are NOTHING like the photos online. It was filthy from top to bottom. We found bed bugs under both mattresses, there was dirt/sand on the floors & in drawers/cabinets. The mgmt & desk staff are very rude. One day, my teenage son needed to get into the room, but forgot his key. When he asked them for a replacement, they refused. He then proceeded to knock on the door to see if we were in the room (we were on the beach at the time). The next day when we went down together around 11:30 am to get him a key they told us there was a noise complaint from the knocking the day before & told us we had 30 min to get our things and leave! I was stunned as I had heard loud banging, yelling, music, & street noise throughout our time there. They charged us $430.00 for July 4th night & refused to reimburse us for the day we left because it was noon (keep in mind they didn't tell us to leave until 11:30 THE NEXT DAY...Hmmm??) They also tried to say we broke the phone in the room & keep the deposit (thank goodness we had told another employee about it when we 1st arrived). When we told them about the nasty room, he said, "We are not a 5-star hotel" and that guests have 15 min to leave after ck in if they are not happy - I sure wish they had posted that somewhere!!!
Melissa
Stayed 7 nights in Jul 2024