Viajes a Playa Wells Todo Incluido Vuelo + Hotel

Fraudulent. WOULD NOT STAY AGAIN. Our stay was going well. We booked for two nights for a short family getaway with our 7 month old daughter. We wanted somewhere nice and where we could walk to things with a stroller easily. The hotel itself was well kept and clean. Pools and hot tubs and gym were all nice. However, the first night after check in I happened to check my debit card charges, I do this frequently when on vacation. I had already paid in full for room and taxes and property amenities fee through Expedia and have the receipt. $423 charged to my card. Not from Expedia but from the resort. I said to my husband that must be a mistake I’ll ask what is up with it in the morning. Fast forward and the guy at the front desk finds the charge says he’s not sure how it got there and refunds the money. I brushed it off I thought it’s okay accidents happen and moved on with our day. At the end of the second night I look and see two more charges from the resort $83 and $25 The $25 they had told us would be kept for incidentals but weird that it didn’t come off until we were almost leaving. Again it’s late so I think well I will deal with this in the morning. Again they say they don’t know how it happened and put the $80 back on my card. They keep the $25 because they say they have to actually check us out before it comes back which is fine we checked out at 5 am so I was okay with that. Then on the way home $63 dollars was taken from my account after check out.

Place was charming and quirky. Very comfortable and well located.

Staff was very very good and super quick to respond.. I really liked the location for my visit bc everything was easily walkable. Room was comfortable but a little interesting walking all the way across for bathroom. A few small glitches with electrical probably just bc it’s done recently renovated.