service was bad. great view and location

Very friendly and accomodating staff and excellent central location to walk the city

On our first night, I noticed the AC wasn’t working at 4:30. I called to ask someone to check on it. They informed me it was working. When getting back to the room at 7:30 it was clear it wasn’t working. I called again, they sent someone and he also informed me it was working. That night was the hottest sleep ever. My poor kids slept in the underwear with no sheet or blanket. I complained a third time and request a room change. The we’re happy to oblige. I packed up my bags and left them to move them, as the hotel was full. When arriving back to the hotel at 10pm I went to the desk hot get my new key. They gave me a key to someone else’s room. I walked into someone else’s room. Then I returned to the desk and he asked me if I made a mistake. He walked me back up to the room. I wasn’t my stuff in the room. He was perplexed and took 20 minutes to figure out where my room was and my luggage. Finally it was sorted and I got the kids to get in the cooler room. In the morning at breakfast our waitress told us they knew the AC was broken all along. After complaining they did reduce my first night by half but I still don’t think that’s acceptable. Paying $250 (after the discount) for a night doesn’t make up for they’re dishonesty and the worst sleep ever.

The Burrard is a good hotel. I had a courtyard room which was nice with the hospital right across the street. The AC unit in the room was very nice - grateful the property had that for us on such a hot day. One thing I’d change: the window coverings. There is no solid (privacy) curtains so at night other guests walking by get a very clear view into your room if the lights are on.