Courtyard by Marriott Winston-Salem Hanes Mall

Photo gallery for Courtyard by Marriott Winston-Salem Hanes Mall

Featured Image
Seasonal outdoor pool
Desk, blackout drapes, iron/ironing board, free cribs/infant beds
Desk, blackout drapes, iron/ironing board, free cribs/infant beds
Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Overview of Courtyard by Marriott Winston-Salem Hanes Mall

Courtyard by Marriott Winston-Salem Hanes Mall

3 out of 5

4.2/5 Very Good

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
1600 Westbrook Plaza Drive, Winston-Salem, NC, 27103

Explore the area

  • Popular LocationHanes Mall17 min walk
  • Popular LocationWilkes Regional3 min drive
  • Popular LocationNovant Health Forsyth Medical Center4 min drive
  • AirportWinston-Salem, NC (INT-Smith Reynolds)14 min drive

Choose dates to view prices

About this area


Located in Winston-Salem, Courtyard by Marriott Winston-Salem Hanes Mall is in the business district. The area's natural beauty can be seen at Reynolda Gardens and Tanglewood Park, while Old Salem and Southeastern Center for Contemporary Art are cultural highlights. Looking to enjoy an event or a game while in town? See what's happening at Truist Stadium or Lawrence Joel Veterans Memorial Coliseum. Spend some time exploring the area's activities, including golfing.

What's nearby

  • Hanes Mall - 17 min walk
  • Wilkes Regional - 3 min drive
  • Novant Health Forsyth Medical Center - 4 min drive
  • Brenner Children's - 7 min drive
  • Wake Forest University Baptist Medical Center - 7 min drive

Getting around

  • Winston-Salem, NC (INT-Smith Reynolds) - 14 min drive


  • The Bistro — 1 min walk
  • Jason's Deli — 9 min walk
  • LongHorn Steakhouse — 9 min walk
  • Village Tavern Hanes Mall — 16 min walk
  • Texas Roadhouse — 17 min walk

About this property

Courtyard by Marriott Winston-Salem Hanes Mall

3-star hotel near Hanes Mall
A restaurant, a fitness center, and a bar/lounge are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a coffee shop/café, coffee/tea in a common area, and a seasonal outdoor pool. All 122 rooms offer free WiFi, separate bathtubs and showers, and LCD TVs with cable channels. Other amenities available to guests include coffee makers, free local calls, and hair dryers.
Courtyard by Marriott Winston-Salem Hanes Mall offers 122 accommodations with coffee/tea makers and hair dryers. 32-inch LCD televisions come with premium cable channels. Bathrooms include separate bathtubs and showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Safety measures

Hand sanitizer provided
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee daily 6 AM–9:30 AM: USD 10-15 per person
  • 1 restaurant and 1 coffee shop/café
  • 1 bar
  • Coffee/tea in common area(s)

Things to do

  • Fitness center
  • Seasonal outdoor pool
  • Water skiing

Family friendly

  • Free cribs/infant beds
  • Free rollaway/extra beds
  • Laundry facilities
  • Mini-fridge
  • Seasonal outdoor pool


  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage

Languages spoken

  • English

Business services

  • Business center
  • Conference space (1603 square feet)
  • Meeting rooms


  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Grab bar near toilet
  • Height-adjustable showerhead
  • In-room accessibility (select rooms)
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Roll-in shower (select rooms)
  • Visual fire alarm
  • Wheelchair-accessible business center
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant


  • Smoke-free property

Room amenities


  • Air conditioning (climate-controlled)
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Free rollaway beds


  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower


  • 32-inch LCD TV
  • Cable channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Mini-fridge


  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Window screens

Similar properties

See similar properties



Check-in from 3:00 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18


Check-out before 11 AM
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

This property is undergoing renovations from July 1 2021 to February 5 2022 (completion date subject to change).
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk


Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs (infant beds)

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between USD 10 and USD 15 per person (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay; cash is not accepted

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Courtyard Marriott Hanes
Courtyard Marriott Hanes Hotel
Courtyard Marriott Hanes Hotel Winston-Salem Mall
Courtyard Marriott Winston-Salem Hanes Mall
Courtyard Marriott Winston-Salem Hanes Mall Hotel
Courtyard Marriott Hanes Mall Hotel
Courtyard Marriott Hanes Mall
Courtyard by Marriott Winston-Salem Hanes Mall Hotel
Courtyard by Marriott Winston-Salem Hanes Mall Winston-Salem

Frequently asked questions

Overall score and ratings


Very Good

Rating 5 - Excellent. 260 out of 511 reviews
5 - Excellent 51%
Rating 4 - Good. 163 out of 511 reviews
4 - Good 32%
Rating 3 - Okay. 53 out of 511 reviews
3 - Okay 10%
Rating 2 - Poor. 21 out of 511 reviews
2 - Poor 4%
Rating 1 - Terrible. 14 out of 511 reviews
1 - Terrible 3%




Staff & service




Property conditions & facilities

5/5 Excellent

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2021

3/5 Okay

Business traveler, Traveled with partner
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2021

3/5 Okay

Business traveler
Liked: Cleanliness, amenities
I didn’t like when I asked the front desk for laundry supplies and she said we don’t have any. The sign in laundry room states ask front desk for laundry supplies. Her reply “ Are you sure I have never seen that”. Lol. Next day ask a different front desk clerk on check out if she has any laundry pods. Oh yeah you need some. lol
Stayed 2 nights in Sep 2021

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
One of the elevators when it reached the 4th floor jerked like crazy. Thought any minute it was going to crash.
Stayed 3 nights in Jul 2021

1/5 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Marriott ever. Stay at a Motel 6 instead.
-First room had the shower disconnected from the wall and a window two feet from occupied vehicles. -Room we switched to had the toilet disconnected from the wall. -Hallway is an oven -Open wires hanging from ceilings. -Hotel ran out of WATER. -Maintenance guy likes to uncomfortably talk politics out of nowhere. -Other maintenance guy watching basketball in the lobby for two straight days (thought he was a guest). -AC unit roars like a tractor trailer trying to stop short on the highway. -Shower faucet screeches like a dying demon. -The elevator makes noises that will make you start praying. Then it rises about a foot too far before slamming down to be level with the floor, so for a second you think you're about to plummet to your death. This hotel should be burned to the ground as it's clear NOBODY actually cares at all about what it looks like or how it runs. Do not ever stay here. You're better off at literally any other hotel in the area.
Stayed 2 nights in Jul 2021