Yellowhead Casino Tours

Late for check in, I spent an hour trying to contact hotel, call would transfer, then disconnect. I finally got through, was put on hold for 45min before a lady answered with a complete lack of professionalism. I started speaking and was cut off. A man came on, apologized that the lady was having troubles, though not an excuse for poor service, was flustered. The man solved my issue. Parking was sketchy. There were 2 men sitting in a truck in the dark so I opted to park farther away from the hotel entrance where I found they lock the door at night which didn’t leave a great feeling leaving my car unattended. Check in was seamless, I totally appreciated this. Lobby was clean & beautiful decor. One elevator was broke, waited for a few minutes before realizing it wasn’t moving, this was just annoying. I got up to my room, outdated but seemed clean… at least at 1:30am it did. The bed was super comfy. I woke up and went to the gym. The gym was dirty and smelly. Missing dumbbell pairs and totally lacking even for a hotel gym. Back in my room I realized how gross dirt behind the bathroom door and in the shower curtain. Ok. Check out, I asked about my deposit and was told it would automatically go back on my CC. Going into surgery I was bombarded by calls from the hotel that they accidentally charged my card the deposit and I would then have to wait 10 days for a return….. not impressed. The only good thing was the night attendant and the bed.

Great staff and exceptionally quiet, good amenities

Great location on Whyte Ave., very centrally located. Very walkable. Great breakfast buffet. Room and hotel was very clean. Front counter hotel staff and housekeeping are very friendly. Rooms are large and beds are comfortable.