Hotel Excelsior

Property class: 3

Choose dates to view prices

A short walk from Zermatt-Matterhorn Ski Paradise, Hotel Excelsior provides a free breakfast buffet, a terrace, and a garden. Be sure to enjoy a meal at Restaurant La Ferme, the on-site restaurant. Stay connected with free in-room WiFi, and guests can find other amenities such as laundry facilities and a bar.
VIP Access

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pet friendly
  • Free WiFi
  • Bar
  • Laundry

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Deluxe Double Room, 2 Twin Beds, Balcony, Mountain View

A hotel room with a double bed, a desk with a chair, a TV mounted on the wall, and a window with curtains.

Deluxe Double Room, 2 Twin Beds, Balcony, Mountain View

10.0 out of 10
Exceptional
(4 reviews)
  • Mountain view
  • 312 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Single Room

A bedroom with a bed, bedside table, lamp, and wardrobe.

Single Room

8.8 out of 10
Excellent
(6 reviews)
  • 194 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed

View all photos for Double Room, Balcony (South)

A double bed with a wooden headboard, two bedside lamps, a small round table with a vase of flowers, and two striped chairs.

Double Room, Balcony (South)

9.4 out of 10
Exceptional
(14 reviews)
  • 301 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Economy Double Room

A hotel room with a bed, a desk with a chair, a TV, and a window with curtains.

Economy Double Room

9.0 out of 10
Wonderful
(22 reviews)
  • 161 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite, Balcony

A hotel room with a bed, a desk, a chair, a sofa, a TV, and a window with curtains.

Junior Suite, Balcony

8.0 out of 10
Very good
(3 reviews)
  • Mountain view
  • 377 sq ft
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Suite, Mountain View

A hotel room with a sofa, a desk with a lamp, a chair, a small table, and a painting on the wall.

Suite, Mountain View

10.0 out of 10
Exceptional
(1 review)
  • Mountain view
  • 452 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for Double Room (North)

A wooden bed with two pillows, a wall-mounted lamp, and a framed picture on the wall.

Double Room (North)

9.6 out of 10
Exceptional
(4 reviews)
  • 194 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
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About the neighborhood

Zermatt is home to Hotel Excelsior. Zermatt-Matterhorn Ski Paradise and Breuil-Cervinia Ski Area are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Matterhorn. Enjoy the area's slopes with snowboarding and ski runs, and don't miss out on the snowshoeing and ice skating. Visit our Zermatt travel guide
Map
Hofmattstrasse 38, Zermatt, 3920

What's nearby

  • A snow-covered mountain with a church and illuminated buildings in a valley.
    Zermatt-Matterhorn Ski Paradise
    1 min walk - 0.0 miles
  • A snow-covered ski slope with a prominent mountain peak in the background.
    Furi Ski Area
    3 min walk - 0.2 miles
  • Matterhorn Museum
    3 min walk - 0.2 miles
  • Zermatt–Sunnegga Funicular
    3 min walk - 0.2 miles
  • St. Mauritius Church
    3 min walk - 0.2 miles

Getting around

  • Zermatt Gornergratbahn Station
    5 min walk
  • Sion (SIR)
    75 min drive

Restaurants

  • Hotel Post Zermatt
    3 min walk
  • Brown Cow Pub
    3 min walk
  • Old Zermatt
    3 min walk
  • Stefanie's Creperie
    3 min walk
  • Walliserkanne
    3 min walk

About this property

Hotel Excelsior

  • Hotel near Zermatt-Matterhorn Ski Paradise
  • A free breakfast buffet, a terrace, and a garden are just a few of the amenities provided at Hotel Excelsior. Be sure to enjoy a meal at Restaurant La Ferme, the on-site restaurant. In addition to laundry facilities and a bar, guests can connect to free in-room WiFi.
  • You'll also find perks like:
    • An elevator, luggage storage, and smoke-free premises
    • Free newspapers, a front-desk safe, and helicopter/airplane tours
    • Guest reviews say great things about the breakfast and helpful staff
  • Room features
  • All guestrooms at Hotel Excelsior offer amenities such as free WiFi, safes, and minibars.
  • More conveniences in all rooms include:
  • Heating, daily housekeeping, and desks

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  • Pet friendly
  • Free WiFi
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9.6 out of 10, Exceptional, 1,001 reviews
$202 nightly
The price is $219
Nov 18 - Nov 19
Total with taxes and fees
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Frequently asked questions

Is Hotel Excelsior pet-friendly?

Yes, this property allows pets (limit 2 total). There's a fee of CHF 20 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much does it cost to stay at Hotel Excelsior?

As of Oct 24, 2026, prices found for a 1-night stay for 2 adults at Hotel Excelsior on Nov 22, 2026 start from $297, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

This hotel doesn't offer parking.

What time is check-in at Hotel Excelsior?

Check-in start time: 3 PM; Check-in end time: 10:00 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Excelsior?

Check-out is at 11:00 AM.

Where is Hotel Excelsior located?

Situated in Zermatt, this hotel is within a 5-minute walk of Zermatt-Matterhorn Ski Paradise, Zermatt - Furi, and Furi Ski Area. Furi - Riffelberg and St. Mauritius Church are also within 5 minutes. Zermatt Gornergratbahn Station is 5 minutes by foot and Zermatt (QZB-Zermatt Train Station) is 6 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Excelsior Reviews

9.4

Exceptional

9.6

Cleanliness

10

Location

9.4

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 199 out of 272 reviews
Rating 8 - Good. 59 out of 272 reviews
Rating 6 - Okay. 12 out of 272 reviews
Rating 4 - Poor. 1 out of 272 reviews
Rating 2 - Terrible. 1 out of 272 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff was great!
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I requested a room with a balcony and Mountain View, which is exactly what I got... balcony faced the Matterhorn, and had a table and chairs which was wonderful.. Breakfast was good, and location was perfect... would go again
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very basic but clean. The balcony was a nice touch. We had no view of anything except the hotel wall next to us. The hotel was well located and walkable. It would have been nice to have a kettle or coffee maker in the room.
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for a short stay. Staff was helpful. Check in time is pretty strict. No restaurant in the premises. Decent breakfast. Located close to a few restaurants and shops.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff, good breakfast nice room, beautiful balcony view.
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and friendly staff. Our room has beautiful view of Matterhorn.
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Liked: Staff & service, property conditions & facilities
Great Hotel! Perfect location
Stayed 2 nights in Jan 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super nice very helpful breakfast was great
Stayed 2 nights in Apr 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great mountain view😆
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great view to the main mountain
Stayed 1 night in Apr 2025
Verified review

6/10 Okay

Disliked: Property conditions & facilities
Convenient location.
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, room comfort
Great room at the top of the hotel looking straight onto Matterhorn. Worth every penny just for the view.
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Zermatt is expensive. So I was looking at something at a more favourable price and crossing my fingers it wasn’t dreadful. It turns out that this hotel was a really awesome place to stay, if you want to have a few CHF left in your pocket to enjoy the opportunities in the mountains. The rooms are small, but clean, comfortable and efficiently laid out. The breakfast was amazing. The staff were super helpful. (I forgot that the shops close for lunch and I couldn’t get my ski equipment back to the shop before my train departure. The staff member at the desk promised to take care of it. Here’s the BEST THING about this hotel: location! It’s an easy walk from the train station but not on the main street (which I imagine can be noisy) and mere steps away from a bus stop for both the red and green lines.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was in the perfect location with a window view of the Matterhorn. We loved our room and the breakfast was excellent. A lot of great choices. I would definitely return to this hotel.
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was so friendly! Carmen was so great and friendly!
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly, helpful, and attentive.
Stayed 8 nights in Jan 2025
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities, room comfort
Great location in Zermatt. Rooms were nice and clean. Bar was nice. We enjoyed our two night stay.
Stayed 2 nights in May 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were warm and friendly especially the bartenders whose names I can’t remember. There was this one guy who was courteous to point out a few hotspots nearby which made my overnight stay better. Thank you ;) I enjoyed the ambiance, heated towel racks and warm bathroom floor. It was short stay but good place to stay. I would visit again and recommend to others.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Amenities
Good location
Stayed 2 nights in Nov 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great room! Loved the space and the view was spectacular! Staff and breakfast were great!
Stayed 1 night in Sep 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay, very helpful staff. Only complaint was the broken toilet seat, one side has come adrift.
Stayed 2 nights in May 2025
Verified review

8/10 Good

We had a great time. The hotel was close to station and staff team, especially the morning buffet team were great and helped us have a great vacation. Highly recommend this hotel for friends and family.
Stayed 2 nights in Aug 2023
Verified review

10/10 Excellent

Liked: Amenities
A nice property just a 10 minute walk from the train station. Several nice restaurants nearby. Breakfast was okay. We didn’t care for the coffee, but there was a nice selection of breads including croissants. We would stay here again.
Stayed 2 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel, Great Stayy. Beds could be more conformable though.
Stayed 1 night in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location - short walk to the train station. Great view of the Matterhorn from the balcony. Nice having a bar and restaurant within the hotel.
Stayed 2 nights in Apr 2024