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Deluxe Double Room, 2 Twin Beds, Mountain View (Matterhorn) | Down comforters, in-room safe, desk, blackout drapes
Mountain view
Front of property
Room | Down comforters, in-room safe, desk, blackout drapes
Free daily buffet breakfast

Overview of Phoenix


3.0 star property
9.2 out of 10 Wonderful
9.2/10 Wonderful

Popular amenities

  • Breakfast included
  • Spa
  • Pet friendly
  • Free WiFi
  • Gym
  • Business services
Untere Wiestistrasse 11, Zermatt, VS, 3920

Explore the area

  • Popular LocationZermatt–Sunnegga Funicular5 min walk
  • Popular LocationMatterhorn glacier paradise11 min walk
  • Popular LocationZermatt-Furi Gondola18 min walk
  • AirportSion (SIR)75 min drive

Room options

About this area


Located in Zermatt, Phoenix is in a rural area and on a river. Matterhorn Museum and Saaser Museum are cultural highlights, and some of the area's activities can be experienced at Zermatt-Matterhorn Ski Paradise and Zermatt-Furi Gondola. Take in the nearby slopes with cross-country skiing and downhill skiing, or check out other outdoor activities such as snowshoeing and sledding.

What's nearby

  • Zermatt–Sunnegga Funicular - 5 min walk
  • Matterhorn Museum - 11 min walk
  • Mountaineers Cemetery - 11 min walk
  • Matterhorn glacier paradise - 11 min walk
  • Zermatt-Furi Gondola - 18 min walk

Getting around

  • Zermatt (QZB-Zermatt Train Station) - 6 min walk
  • Sion (SIR) - 75 min drive


  • CERVO après ski - 7 min walk
  • Golden India - 6 min walk
  • Ristorante Pizzeria CasaMia - 7 min walk
  • Vieux Valais - 7 min walk
  • Walliserstube - 1 min walk

About this property


3-star hotel by the river
At Phoenix, you can look forward to a free breakfast buffet, a fireplace in the lobby, and a bar. Treat yourself to a Thai massage or other spa services. In addition to a gym, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • Train station pick-up service, express check-out, and luggage storage
  • Tour/ticket assistance, an elevator, and a TV in the lobby
  • Multilingual staff, bicycle tour information, and bicycle parking
  • Guest reviews speak highly of the breakfast and location
Room features
All 27 rooms offer amenities such as free WiFi and safes, as well as sound-insulated walls and espresso makers. Guests reviews give good marks for the spacious rooms at the property.
Extra amenities include:
  • Bathrooms with tubs or showers and free toiletries
  • 40-inch flat-screen TVs with cable channels
  • Heating, daily housekeeping, and desks


Dutch, English, French, German

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Property is disinfected using an electrostatic sprayer
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of Clean & Safe (Switzerland)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Hand sanitizer provided
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking within 4.3 miles (CHF 18 per day)
  • Train station pick-up and drop-off shuttle (surcharge) from 8:30 AM to 5:30 PM
  • Train station shuttle on request

Food and drink

  • Free buffet breakfast available daily
  • A bar/lounge

Things to do

  • Bicycle storage
  • Bicycle tours
  • Gym
  • Helicopter/airplane tours
  • Ropes course
  • Ski storage
  • TV in common areas


  • Limited-hour front desk
  • Luggage storage

Guest services

  • Daily housekeeping
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Meeting room


  • In the mountains
  • On a river


  • Deep-tissue massages
  • Hot stone massages
  • Prenatal massages
  • Sports massages
  • Thai massages


  • Elevator


  • Comprehensive recycling policy
  • Double-glazed windows
  • Fireplace in lobby
  • Smoke-free property

Room amenities


  • Bedsheets provided
  • Blackout drapes
  • Down comforter


  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels


  • 40-inch flat-screen TV with cable channels

Food and drink

  • Espresso maker


  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Heating
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Similar properties



Check-in from 3:00 PM - 7:00 PM
Minimum check-in age: 18


Check-out before 10:30 AM
Express check-out available

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 8 AM - 9:00 PM
Guests will receive an email 5 days before arrival with check-in instructions; front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your passport after booking
For more details, please contact the property using the information on the booking confirmation
Zermatt is in a car-free zone and can be reached only by train.

Renovations and closures

The property is closed between October 18 and December 17.

Access methods

Staffed front desk


Pets allowed for an extra charge of CHF 18 per pet, per day
Welcoming dogs and cats only
2 per room
Food and water bowls are available

Children and extra beds

This property does not allow children
Rollaway/extra beds are available for CHF 100 per day
Cribs (infant beds) are not available

Property payment types

Important information


You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 17 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Offsite parking fee: CHF 18 per day (4.3 mi away)
  • Pet fee: CHF 18 per pet, per day
  • Rollaway bed fee: CHF 100 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

Property is also known as

Phoenix Hotel Zermatt
Phoenix Zermatt
Phoenix Hotel
Phoenix Zermatt
Phoenix Hotel Zermatt

Frequently asked questions

Is Phoenix pet-friendly?

Yes, Phoenix allows cats and dogs (limit 2 per room). There's a fee of CHF 18 per pet, per day.

How much does it cost to stay at Phoenix?

As of Jun 8, 2023, prices found for a 1-night stay for 2 adults at Phoenix on Jun 12, 2023 start from $243.75, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What time is check-in at Phoenix?

Check-in is from 3:00 PM - 7:00 PM. After-hours check-in is not available.

What time is check-out at Phoenix?

Check-out is at 10:30 AM.

Where is Phoenix located?

Situated on a river, this hotel is within a 5-minute walk of Zermatt-Matterhorn Ski Paradise and Zermatt–Sunnegga Funicular. Tour Monte Rosa and Zermatt Visitor Center are also within 10 minutes. Zermatt (QZB-Zermatt Train Station) is 6 minutes by foot and Zermatt Gornergratbahn Station is 7 minutes.




Rating 10 - Excellent. 411 out of 579 reviews" "
" "10 - Excellent 71%
Rating 8 - Good. 141 out of 579 reviews" "
" "8 - Good 24%
Rating 6 - Okay. 20 out of 579 reviews" "
" "6 - Okay 3%
Rating 4 - Poor. 2 out of 579 reviews" "
" "4 - Poor 0%
Rating 2 - Terrible. 5 out of 579 reviews" "
" "2 - Terrible 1%




Staff & service




Property conditions & facilities




10/10 Excellent


Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean n nice hotel! The staffs are friendly
Stayed 2 nights in Jun 2023

8/10 Good

Eugene Shoong Ming

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is clean and well kept. Breakfast was decent for a relatively small hotel. View of the Mattehorn was amazing.
Stayed 2 nights in Mar 2023

10/10 Excellent


Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great people, great facility, great views, great breakfast, easy access( walking distance ) to everything. The staff was great - friendly, efficient, and knowledgeable. I highly recommend this great hotel. I would stay here again without question. Classy but not overdone.
Stayed 5 nights in Mar 2023

8/10 Good


Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Informed staff. Very accommodating.
Stayed 1 night in Mar 2023

10/10 Excellent


Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything is good thank you for Phoenix Hotel and team
Stayed 1 night in Feb 2023

10/10 Excellent


Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2023

10/10 Excellent


Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good


Stayed 1 night in Dec 2022

10/10 Excellent


Stayed 2 nights in Oct 2022

10/10 Excellent


Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Only a 7-8 minute walk from the train station. Nice clean rooms. Lovely breakfast selection. Very kind and pleasant staff.
Stayed 1 night in Sep 2022

General hotel information

Highly Rated Amenities
Beautiful Rooms & Property Cleanliness
Star Rating
Nearest Airport
Zürich (ZRH)
Untere Wiestistrasse 11, Zermatt, VS