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Expedia Verified Reviews
Wonderful!
4.6 of 5 guest rating
Room type Options Nightly price Book
Standard Double Room (Matterhorn View from Balcony)
Room with view
215 square feet
2 Twin Beds
Room sleeps 2 guests
Select dates to see price
Other room types
Deluxe Double Room, 2 Twin Beds
279 square feet
2 Twin Beds
Room sleeps 2 guests
Select dates to see price
Standard Double Room, 2 Twin Beds
215 square feet
2 Twin Beds
Room sleeps 2 guests
Select dates to see price
Deluxe Double Room, 2 Twin Beds, Mountain View (Matterhorn)
Room with view
279 square feet
2 Twin Beds
Room sleeps 2 guests
Select dates to see price
Superior Double Room, 2 Twin Beds
247 square feet
2 Twin Beds
Room sleeps 2 guests
Select dates to see price
Triple Room
301 square feet
2 Twin Beds
Room sleeps 3 guests
Select dates to see price

Get an overview of this hotel
Hotel with spa services, near the slopes

Popular property highlights

Breakfast included
Free WiFi
Pets allowed
Laundry facilities
Smoke-free property

Location

Located near the slopes, this Zermatt hotel is in the mountains, within 1 mi (2 km) of St. Mauritius Church and Matterhorn Ski Paradise, and close to winter sports such as cross-country skiing and skiing lessons. Matterhorn Museum and Mountaineers Cemetery are also within 15 minutes. Zermatt Station is 7 minutes by foot and Zermatt Gornergratbahn Station is 7 minutes.

Hotel Features

Skiing and snowboarding are not the only attractions at Phoenix, where you can sip cocktails at the bar/lounge and take advantage of ski storage and complimentary wireless Internet access.

Room Amenities

All 27 soundproofed rooms feature free WiFi and espresso makers. For a bit of entertainment, flat-screen TVs come with cable channels, and guests will also find down comforters and hair dryers.

Languages Spoken

  • English

Show all languages

Renovations & Closures

The property is closed between 22 April and 22 May.

Hotel Amenities

Hotel Amenities

A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning. Public areas are equipped with complimentary wireless Internet access.

This ski hotel also offers a fitness center, spa services, and tour/ticket assistance. For a surcharge, the property provides a train station pick-up service and a train station drop-off service.

Phoenix is a smoke-free property.

  • Express check-in
  • Spa services on site
  • Ski storage
  • Bar/lounge
  • Luggage storage
  • Elevator
  • Fitness facilities
  • Train station drop-off (surcharge)
  • Train station pickup (surcharge)
  • Front desk (limited hours)
  • Free breakfast
  • Laundry facilities
  • Tours/ticket assistance
  • Year Built - 2009
  • Total number of rooms - 27
  • Television in common areas
  • One meeting room
  • Free WiFi
  • Number of floors - 4
  • Dry cleaning/laundry service
  • Number of buildings/towers - 1
  • Smoke-free property
  • Multilingual staff
  • Fireplace in lobby

Family Friendly Amenities

  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Languages Spoken

  • English
  • French
  • German

Room Amenities

Phoenix offers 27 accommodations with espresso makers and safes. Beds feature down comforters. 40-inch flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Free WiFi
  • Connecting/adjoining rooms available
  • Daily housekeeping
  • Soundproofed rooms
  • Blackout drapes/curtains
  • Hypo-allergenic bedding available
  • Phone
  • Desk
  • Private bathroom
  • Free toiletries
  • Espresso maker
  • Hair dryer
  • Bathtub or shower
  • In-room safe
  • Number of bathrooms - 1
  • Heating
  • Cable TV service
  • Flat-panel TV
  • Down comforter

Where to Eat

A complimentary buffet breakfast is served each morning between 7:30 AM and 10:00 AM.

Nearby Things to Do

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Sledding nearby
  • Snowboarding nearby
  • Bicycle rentals nearby
  • Mountain climbing nearby
  • Ski lessons available nearby
  • Rock climbing nearby
  • Mountain biking nearby
  • Ski equipment rental shops nearby
  • Hiking/biking trails nearby
  • Snowshoeing nearby
  • Downhill skiing nearby
  • Cross-country skiing nearby

Spa Services

  • Hot stone massage
  • Deep tissue massage
  • Prenatal massage
  • Thai massage
  • Sports massage
  • Massages

Hotel Policies

Check-in

Check-in time starts at 3 PM

Check-in time ends at 7 PM

Check-out

Check-out time is 10:30 AM

Payment types

Children and extra beds

  • Children are welcome.

Pets

  • Pets allowed for an extra charge of CHF 12 per pet, per night
  • Dogs and cats only

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. No onsite parking is available. Safety features at this property include a fire extinguisher and a smoke detector. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No onsite parking is available. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation.

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 3.00 per person, per night for adults; CHF 1.5 per night for guests aged 6-16 years old. This tax does not apply to children under 17 years of age.

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Pet fee: CHF 12 per pet, per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Names

  • Phoenix Hotel Zermatt
  • Phoenix Zermatt
  • Phoenix Hotel
  • Phoenix Zermatt
  • Phoenix Hotel Zermatt

We should mention

This property offers transfers from the train station (surcharges may apply). Guests must contact the property with arrival details 48 hours prior to arrival, using the contact information on the booking confirmation.

Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.

Only registered guests are allowed in the guestrooms.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

National Rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

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