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Phoenix

3.0 star property
Guests warm up by the welcoming lobby fireplace, energize with a delicious breakfast buffet, or embark on airplane tour adventures from this mountain retreat.

Choose dates to view prices

Located near Zermatt-Matterhorn Ski Paradise, Phoenix offers a peaceful stay with amenities like a warm lobby fireplace, breakfast buffet, bar, gym, and helicopter tours for mountain views. Free WiFi and helpful staff earn praise.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pet friendly
  • Free WiFi
  • Gym
  • Business services
  • Bar

Room options

View all photos for Standard Double Room, 2 Twin Beds

Standard Double Room, 2 Twin Beds | Down comforters, in-room safe, desk, blackout drapes

Standard Double Room, 2 Twin Beds

8.4 out of 10
Very good
(10 reviews)

Highlights

Soundproofed
Heating
Connecting rooms available
Flat-screen TV
Down duvet
Blackout drapes/curtains
Private bathroom
Hair dryer
  • 215 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Double Room, 2 Twin Beds

Deluxe Double Room, 2 Twin Beds | Down comforters, in-room safe, desk, blackout drapes

Deluxe Double Room, 2 Twin Beds

Highlights

Balcony or patio
Soundproofed
Heating
Connecting rooms available
Flat-screen TV
Renovated in 2012
Blackout drapes/curtains
Down duvet
  • 279 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double Room, 2 Twin Beds

Superior Double Room, 2 Twin Beds | Down comforters, in-room safe, desk, blackout drapes

Superior Double Room, 2 Twin Beds

7.6 out of 10
Good
(5 reviews)

Highlights

Balcony or patio
Soundproofed
Heating
Connecting rooms available
Flat-screen TV
Down duvet
Blackout drapes/curtains
Private bathroom
  • 247 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room (Matterhorn View from Balcony)

Down comforters, in-room safe, desk, blackout drapes

Standard Double Room (Matterhorn View from Balcony)

9.8 out of 10
Exceptional
(9 reviews)

Highlights

Balcony
Soundproofed
Heating
Connecting rooms available
Flat-screen TV
Down duvet
Blackout drapes/curtains
Private bathroom
  • 215 sq ft
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Double Room, 2 Twin Beds, Mountain View (Matterhorn)

Deluxe Double Room, 2 Twin Beds, Mountain View (Matterhorn) | Down comforters, in-room safe, desk, blackout drapes

Deluxe Double Room, 2 Twin Beds, Mountain View (Matterhorn)

10.0 out of 10
Exceptional
(15 reviews)

Highlights

Soundproofed
Heating
Connecting rooms available
Flat-screen TV
Renovated in 2012
Down duvet
Blackout drapes/curtains
Private bathroom
  • 279 sq ft
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Room

Room | Down comforters, in-room safe, desk, blackout drapes

Room

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Balcony or patio
Soundproofed
Heating
Connecting rooms available
Flat-screen TV
Down duvet
Sofa bed - double
Blackout drapes/curtains
  • 301 sq ft
  • Sleeps 3
  • 2 Twin Beds
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About the neighborhood

Located in Zermatt, Phoenix is in a rural area and on a river. Zermatt-Furi Gondola is a notable landmark, and some of the area's activities can be experienced at Zermatt-Matterhorn Ski Paradise and Sunnegga Ski Resort. Matterhorn Glacier Ride and Klein Matterhorn Cable Car are two other places to visit that come recommended. Enjoy the area's slopes with cross-country skiing and downhill skiing, and don't miss out on the snowshoeing and sledding.
Visit our Zermatt travel guideOpens in a new window
Map
Untere Wiestistrasse 11, Zermatt, VS, 3920

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 miles
  • Zermatt–Sunnegga Funicular - 3 min walk - 0.2 miles
  • Zermatt - Furi - 10 min walk - 0.5 miles
  • Sunnegga Ski Resort - 14 min walk - 0.8 miles
  • Zermatt-Furi Gondola - 18 min walk - 1.0 mile

Getting around

  • Zermatt (QZB-Zermatt Train Station) - 6 min walk
  • Sion (SIR) - 75 min drive

Restaurants

  • ‪Golden India - ‬7 min walk
  • ‪Parkhotel Beau Site - ‬9 min walk
  • ‪Schweizerhof Kitchen - ‬8 min walk
  • ‪Ristorante Pizzeria CasaMia - ‬7 min walk
  • ‪Fuchs - ‬6 min walk

About this property

Phoenix

Hotel near Zermatt-Matterhorn Ski Paradise
Located close to Zermatt-Furi Gondola and Sunnegga Ski Resort, Phoenix provides a free breakfast buffet, a fireplace in the lobby, and a bar. In addition to a gym, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • Train station pick-up service, express check-out, and luggage storage
  • Bicycle tour information, a TV in the lobby, and tour/ticket assistance
  • 1 meeting room, helicopter/airplane tours, and secured bicycle storage
  • Guest reviews speak highly of the helpful staff
Room features
All guestrooms at Phoenix offer amenities such as free WiFi and safes, as well as sound-insulated walls and espresso makers.
Extra amenities include:
  • Bathrooms with tubs or showers and free toiletries
  • 40-inch flat-screen TVs with cable channels
  • Heating, daily housekeeping, and desks

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Train station pick-up and drop-off shuttle (surcharge) from 8:30 AM to 5:30 PM
  • Train station shuttle on request

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:00 AM
  • A bar/lounge

Things to do

  • Bicycle storage
  • Bicycle tours
  • Gym
  • Helicopter/airplane tours
  • Ropes course
  • Ski storage
  • TV in common areas

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • In the mountains
  • On a river

Accessibility

  • Elevator

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Built in 2009
  • Comprehensive recycling policy
  • Double-glazed windows
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

Food and drink

  • Espresso maker

More

  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Heating
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 7:00 PM
Minimum check-in age: 18

Check-out

Check-out before 10:30 AM
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 8 AM - 9:00 PM
Guests will receive an email within 5 days before arrival with check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your passport after booking
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Zermatt is in a car-free zone and can be reached only by train.

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of CHF 20 per pet, per day
Welcoming dogs and cats only
2 total pets
Food and water bowls are available

Children and extra beds

This property does not allow children
Rollaway/extra beds are available for CHF 100 per day
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: CHF 20 per pet, per day
  • Rollaway bed fee: CHF 100 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

Property is also known as

Phoenix Hotel Zermatt
Phoenix Zermatt
Phoenix Hotel
Phoenix Zermatt
Phoenix Hotel Zermatt

Frequently asked questions

Is Phoenix pet-friendly?

Yes, Phoenix allows cats and dogs (limit 2 total). There's a fee of CHF 20 per pet, per day.

How much does it cost to stay at Phoenix?

As of Jan 16, 2026, prices found for a 1-night stay for 2 adults at Phoenix on Jan 18, 2026 start from $299.79, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

This property doesn't offer parking.

What time is check-in at Phoenix?

Check-in start time: 3:00 PM; Check-in end time: 7:00 PM. After-hours check-in is not available.

What time is check-out at Phoenix?

Check-out is at 10:30 AM.

Where is Phoenix located?

Situated on a river, this hotel is within 1 mi (2 km) of Zermatt-Matterhorn Ski Paradise, Zermatt-Furi Gondola, and Sunnegga Ski Resort. Zermatt (QZB-Zermatt Train Station) is 6 minutes by foot and Zermatt Gornergratbahn Station is 7 minutes.

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Reviews

Phoenix Reviews

9.4

Exceptional

9.6

Cleanliness

8.8

Location

9.4

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 487 out of 683 reviews
Rating 8 - Good. 161 out of 683 reviews
Rating 6 - Okay. 24 out of 683 reviews
Rating 4 - Poor. 3 out of 683 reviews
Rating 2 - Terrible. 8 out of 683 reviews

Reviews

10/10 Excellent

Mehran

Liked: Cleanliness, amenities
We stayed in Phoenix hotel in Zermatt for 4 nights. I really can’t think of anything negative. From the location to check in to our room and hotel cleanliness, the fabulous breakfast, the Swiss hospitality, all helped us have a flawless ski vacation in Zermatt. I have no doubt I would stay there again. Thank you to the staff especially Dennis and Lawrence. Everyday they were available to answer our questions and guide through our daily needs.
Stayed 4 nights in Dec 2025

10/10 Excellent

Carrie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast! Beautiful location, staff was super helpful and gave great recommendation’s. Very clean, great balcony! We loved it!
Stayed 1 night in Sep 2025

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Came here on our honeymoon and wow did the staff make you feel like family and welcome. We got there and talked to the woman at the desk about our plans and she helped us reroute our trip to a way that made way more sense ! Woke up the next morning and she had a whole map highlighted and ready to go for us. We can’t wait to come back and visit. Truly phoenix hotel was amazing to us.
Stayed 2 nights in Oct 2025

10/10 Excellent

tyler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay at the Phoenix. Great staff and the homemade soup after a long day was amazing!
Stayed 8 nights in Feb 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The desk staff was extremely helpful (ie power converter, 2 extra pillows, dinner choices) breakfast included. One think to remember going to and from Zermatt- gas vehicles such as private coach can only reach to town south of Zermatt, Tasch. So when leaving you need to talk the train 1 stop to reach your connection. Hotel was great
Stayed 2 nights in Sep 2025

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at Phoenix Hotel for two nights. It’s conveniently positioned but in a very quiet area. The room was lovely, spacious and comfortable. The staff were v friendly and a highlight was the breakfast which was fresh and generous! Overall a great place to stay when in Zermatt!
Stayed 2 nights in Jun 2025

10/10 Excellent

James

Liked: Amenities
Large clean room, friendly staff, good location, large and varied breakfast
Stayed 4 nights in Oct 2024

10/10 Excellent

Hillary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2 Nights in Zermatt

We spent 2 nights at the Hotel Phoenix during a quick jaunt to Zermatt. The rooms are clean, comfortable and all have a nice balcony. The hotel owners and staff were very helpful with suggestions for excellent trail running loops. Breakfast includes a full spread.
Stayed 2 nights in Jun 2025

6/10 Okay

irit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

So so experience

Front desk lady was not friendly at all upon arrival, for the price they charge I would expect much better service. at the breakfast staff were very nice. Overall ok. Will not come back
Stayed 1 night in Aug 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Overall, very happy with our stay at Phoenix hotel. Hotel and rooms were modern and clean. Staff was great and very helpful. Walkable to everything in town.
Stayed 4 nights in Mar 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very close to station and town staff are very helpful hotel is very clean and buffet breakfast is good
Stayed 2 nights in Sep 2024

10/10 Excellent

Mahnaz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall excellent stay, property, most friendly staff, super clean, top breakfast. Will definitely stay here again.
Stayed 2 nights in Aug 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hotel

Amazing hotel in a great location with beautiful views. Breakfast was delicious too. Highly recommend.
Stayed 2 nights in Sep 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, newly renovated, very clean, nice room and bathroom with great view, great staff. complimentary breakfast is a plus. What a pleasant stay!
Stayed 2 nights in Aug 2024

10/10 Excellent

Audun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family Hotel with great service!

Friendly and personal service. Really good advise on tours, hikes, restaurants and everything we needed! Will stay here again!
Stayed 2 nights in Jul 2024

10/10 Excellent

Giovanni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect location for skiing and sightseeing

Perfect location with stunning view of the Matterhorn. Proverbial "Swiss Cleanliness and Efficiency". Located a short walk to lifts and near the center of the village. Excellent breakfast with local delicacies. Very friendly and helpful staff.
View from the room terrace
Stayed 3 nights in Jan 2025

8/10 Good

Rich

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, very new and clean, nice comfortable rooms. Friendly and helpful staff. Just a 10 minute walk to train station and restaurants.
Stayed 3 nights in Sep 2024

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic stay

Amazing stay, great location, very friendly staff, suggestions for walking routes and dinner. Well equipped room, very clean.Good breakfast, would love to return.
Stayed 2 nights in Sep 2023

8/10 Good

Edmund

Liked: Cleanliness, staff & service, property conditions & facilities
A little misleading on location compared to downtown - one of the longer walks in the area to get to the downtown. Great staff and clean - good value.
Stayed 2 nights in Sep 2024

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quiet, cozy hotel great value

We stayed 2 nights and we highly recommend. Excellent rooms, short walk to all Zermatt attractions and downtown without the noise and crowds of the main streets. It feels like a family-run hotel. Staff are so kind, breakfast has good variety. You won’t regret staying here.
Stayed 2 nights in Jul 2024

10/10 Excellent

Maureen Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were excellent and quick to respond to enquires. I would recommend this hotel.
Stayed 2 nights in Sep 2023

10/10 Excellent

Kin Hin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All my family including my furry friend had a very nice stay at Phoenix. All the staff are friendly and helpful. We will definitely come back again xx
Stayed 2 nights in Sep 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel. We felt welcomed every moment we saw someone there. Great recommendations for where to eat and go were given. Very happy with our choice of hotel
Stayed 3 nights in Aug 2023

10/10 Excellent

Indo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

I'll be back soon.

Nice view, clean, comfortable
Stayed 2 nights in Sep 2024

10/10 Excellent

xiaoyu

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staffs and very helpful for me. good location.
Stayed 1 night in Aug 2023