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Resort Hotel Alex

Photo gallery for Resort Hotel Alex

Front of property
Front of property
Luxury Suite | 1 bedroom, premium bedding, in-room safe, desk
International cuisine
View from room

Overview of Resort Hotel Alex

Resort Hotel Alex

4.5 star property
Luxurious slopeside hotel with a full-service spa
9.2 out of 10 Wonderful
9.2/10 Wonderful

Popular amenities

  • Pool
  • Hot Tub
  • Breakfast included
  • Spa
  • Free WiFi
  • Restaurant
Bodmenstrasse 12, Zermatt, VS, 3920

Explore the area

  • Popular LocationMatterhorn glacier paradise6 min walk
  • Popular LocationMatterhorn Museum6 min walk
  • Popular LocationZermatt-Furi Gondola14 min walk
  • AirportSion (SIR)75 min drive

Room options

About this area


Resort Hotel Alex is located in Zermatt City Centre, a neighborhood in Zermatt, and is near a train station and in the mountains. Zermatt-Matterhorn Ski Paradise and Zermatt-Furi Gondola are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Matterhorn glacier paradise and Unterrothorn. Take in the nearby slopes with cross-country skiing and downhill skiing, or check out other outdoor activities such as snowshoeing and ice skating.

What's nearby

  • Matterhorn glacier paradise - 6 min walk
  • Matterhorn Museum - 6 min walk
  • Mountaineers Cemetery - 6 min walk
  • Zermatt–Sunnegga Funicular - 9 min walk
  • Zermatt-Furi Gondola - 14 min walk

Getting around

  • Zermatt Gornergratbahn Station - 3 min walk
  • Geneva International Airport (GVA) - 162 min drive


  • Walliserkanne Zermatt - 3 min walk
  • Pizzeria Ristorante Molino Seilerhaus - 3 min walk
  • Hotel Alex - 2 min walk
  • Le Petit Royal - 1 min walk
  • Golden India - 3 min walk

About this property

Resort Hotel Alex

4.5-star luxury hotel located in Zermatt City Centre
Take advantage of a free breakfast buffet, a terrace, and a garden at Resort Hotel Alex. Skiers and snowboarders can spend time on the slopes at this hotel offering ski-in/ski-out access, ski passes, and ski storage. Indulge in a body wrap, a hot stone massage, and a facial at Alex Spa, the onsite spa. The onsite restaurant, Alex Grill, features international cuisine. Enjoy the health club, as well as activities like racquetball/squash. In addition to a playground and a library, guests can connect to free in-room WiFi.
Additional perks include:
  • An indoor pool
  • Bike rentals, an indoor tennis court, and babysitting (surcharge)
  • Smoke-free premises, massage treatment rooms, and tour/ticket assistance
  • Free newspapers, meeting rooms, and concierge services
  • Guest reviews give good marks for the overall value, pool, and helpful staff
Room features
All 85 rooms feature comforts such as premium bedding and laptop-compatible safes, as well as perks like free WiFi.
Other conveniences in all rooms include:
  • Bathrooms with deep soaking tubs and free toiletries
  • Cable channels, coffee/tea makers, and daily housekeeping


English, French, German, Italian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out
Social distancing measures in place

Safety measures

Masks available
Hand sanitizer provided
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • No onsite parking available

Food and drink

  • Free buffet breakfast available daily
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Alex Grill
  • Bodega Bacchus

Things to do

  • Bicycle rentals
  • Full-service spa
  • Health club
  • Indoor pool
  • Indoor tennis court
  • Library
  • Playground
  • Racquetball/squash
  • Sauna
  • Ski passes
  • Ski storage
  • Ski-in/ski-out access
  • Spa tub
  • Steam room
  • Tennis lessons

Family friendly

  • Babysitting (surcharge)
  • Indoor pool
  • Laundry facilities
  • Playground
  • Snack bar/deli


  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Tour and ticket assistance
  • Turndown service

Business services

  • 2,153 square feet of conference space
  • Business center
  • Meeting rooms


  • Garden
  • In the mountains
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Body scrubs
  • Body wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Turkish bath


  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • In-room accessibility available in select rooms


  • Smoke-free property

Room amenities


  • Blackout drapes
  • Premium bedding


  • Bathtub only
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer on request
  • Private bathroom
  • Slippers
  • Towels


  • Cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service


  • Connecting rooms available
  • Desk
  • Laptop-compatible safe
  • Phone

Similar properties



Check-in from 3:00 PM - 11:00 PM
Late check-in subject to availability
Minimum check-in age: 18


Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 6:30 AM - 11 PM
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Zermatt is in a car-free zone and can be reached only by train.

Renovations and closures

The property is closed during October and November.

Access methods

Staffed front desk


No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information


You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 17 years of age.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 star Superior and is displayed on this page as 4.5 stars.

Property is also known as

Alex Zermatt
Hotel Alex
Hotel Alex Zermatt
Resort Hotel Alex Zermatt
Alex Hotel Zermatt
Resort Hotel Alex
Resort Hotel Alex Hotel
Resort Hotel Alex Zermatt
Resort Hotel Alex Hotel Zermatt

Frequently asked questions

Does Resort Hotel Alex have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at Resort Hotel Alex?

As of Jun 8, 2023, prices found for a 1-night stay for 2 adults at Resort Hotel Alex on Jul 8, 2023 start from $313.54, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Resort Hotel Alex pet-friendly?

No, pets are not allowed at this property.

How much is parking at Resort Hotel Alex?

Resort Hotel Alex doesn't offer parking.

What time is check-in at Resort Hotel Alex?

Check-in is from 3:00 PM - 11:00 PM. Late check-in is available during limited hours.

What time is check-out at Resort Hotel Alex?

Check-out is at 11 AM.

Where is Resort Hotel Alex located?

Located in the mountains, this Zermatt City Centre hotel offers ski-in/ski-out access and is within a 10-minute walk of Zermatt-Matterhorn Ski Paradise, Matterhorn glacier paradise, and Zermatt - Furi. Zermatt Visitor Center and Tour Monte Rosa are also within 5 minutes. Zermatt Gornergratbahn Station and Zermatt (QZB-Zermatt Train Station) are within a 5-minute walk.




Rating 10 - Excellent. 130 out of 189 reviews" "
" "10 - Excellent 69%
Rating 8 - Good. 46 out of 189 reviews" "
" "8 - Good 24%
Rating 6 - Okay. 8 out of 189 reviews" "
" "6 - Okay 4%
Rating 4 - Poor. 2 out of 189 reviews" "
" "4 - Poor 1%
Rating 2 - Terrible. 3 out of 189 reviews" "
" "2 - Terrible 2%




Staff & service




Property conditions & facilities




10/10 Excellent


Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location and staff is very friendly. Also excellent breakfast.
Stayed 1 night in May 2023

10/10 Excellent


Stayed 1 night in May 2023

10/10 Excellent


Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved staying here! Such a wonderful location to everything in town and the breakfast is phenomenal. Will be back!
Stayed 5 nights in Apr 2023

4/10 Poor


Traveled with partner
Liked: Cleanliness
Room was not as good as the pictures. Impossible to relax by the pool - water good but not enough relaxation space around. Good bar.
Stayed 2 nights in Apr 2023

10/10 Excellent


Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel, fantastic location.
Absolutely great hotel, and amazing location, can highly recommend. Breakfast was very good, with so many different options. Will definitely stay at Alex again on our next trip to Zermatt.
Stayed 7 nights in Feb 2023

10/10 Excellent


Stayed 2 nights in Jan 2023

10/10 Excellent


Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximity to train station
Stayed 1 night in Jan 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Room not bright enough
Super duper near to the train station! Nice experience especially when I got to see the tip of Matterhorn just before I checked out from the balcony. If only the hotel could install more lightings to make the room look brighter. Everything will be perfect.
Stayed 2 nights in Sep 2022

10/10 Excellent


Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022

10/10 Excellent


Stayed 3 nights in Jul 2022