Zippers Vacations from $1,162

Amenities out of this world with access to the beach club that was amazing. The balcony is gorgeous with amazing views to the marina and extremely close to the beach club. It was clean, could use new bedsheets they seemed more on the worn side but smelled extremely clean. We enjoy our stay so much and very much recommend it

The residences qere beautiful and our butler was fantastic!

All Staff courteous, friendly. Food excellent, especially the Grill, especially Pesca de Dia.

I actually hesitated posting it because I almost want to keep this gem a secret :) Checkin was smooth. We arrived at about 3 pm and were able to get into our room right away. The booking site said every room has a balcony. We were put on the ground floor (obviously no balcony lol) I booked garden view by accident 😂. The room was a bit tired but lovely. Due to some unusual circumstances we were moved to a room with a balcony. It is worth the upgrade if you are pondering. The restaurants both on site and in the golden zone were all very good with some being excellent. It is nice to be able to get into town on the shuttle and to grab a cocktail when you are thirsty. Los Deseos in town serves phenomenal made to order breakfast and fabulous Mexican entrees for lunch or dinner. Our server, Cristiam was wonderful. He even told us where to shop for tequila to bring home. It was our favourite spot for meals. The facilities are gorgeous. The pools sparkle and the service is outstanding. We were able to see whales breaching right from our pool deck chairs. The service from the bellmen and wait staff was excellent. Erich, one of the golf cart drivers was exceptional. We were a bit freaked out having to sign every receipt but it seems that is how they track things at the Hacienda. And last but not least a special thank you to Jorge, the front desk supervisor. A front desk employee made a small error but Jorge was on the situation until resolution. Gracias Jorge!

Room was great, bell boys were great, but if you’re not leaving the resort till afternoon you will be charged $150USD/bracelet to keep your privileges of the resort. If you don’t pay it you’re basically dead to everyone there except the bell boys. If you book 8 days you will only get 6 days of the resort. You lose a half day on check in and a half day on check out.