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"The staff are top notch, and the hotel is right near the Hakone Yumoto line with multiple options for travel that use the Hakone Free Pass. There are many restaurants near. Bathroom was a little dated, but everything was immaculate. Would recommend. "

"This was my second time to stay at the Smile Shonan Hotel. Staff members were nice, the location was very convenient, and the room was clean."

"Staff are very helpful. "

"Rooms are very comfortable and clean. Onsen is amazing, beautiful gardens. Only drawback is that if don't eat at the restaurant not much close by and nothing else at the hotel. "

"Service was very good"

"Was a good stay and the in room onsen was a bonus. Breakfast and dinner were great though the dinner menu was very similar over the two nights we dined there. Service levels were consistently good though it's odd that they didn't clean our room on the second day. Overall it was a good enjoyable stay. P.S. while the hotel is near Gora station on paper, the walk there is incredibly exhausting with steep stairs and an endless incline. So if you're bringing young ones along, do take note."

"We had a great time! The rooms and food was great!"

"⭐️⭐️⭐️⭐️⭐️ 5/5 – A Truly Unforgettable Ryokan Experience Our stay at Hakone Kowakien Mikawaya Ryokan was absolutely wonderful from start to finish. The atmosphere perfectly captured the charm of a traditional Japanese inn — peaceful, elegant, and deeply relaxing. The kaiseki dinner and Japanese breakfast were both incredible — beautifully presented, full of flavor, and a true highlight of our trip. Each dish felt thoughtfully prepared with seasonal ingredients and artistic presentation. We enjoyed both the private onsen and the public baths, which were immaculate and soothing with the surrounding nature views. The private bath experience was especially special — serene, quiet, and rejuvenating after a long day of exploring Hakone. The staff were kind, attentive, and made us feel truly welcome. Every detail, from the check-in to the evening yukata service, reflected genuine hospitality and care. If you’re looking for an authentic ryokan stay that combines comfort, tradition, and incredible cuisine, Hakone Kowakien Mikawaya Ryokan is perfect. We can’t recommend it enough — it’s an experience we’ll always remember. "

"The staff was amazing and the amenities were top notch. Their shuttle service was great but only for around Gora-pick up at odwara station was extremely limited."