Find all hotels by Independent in Burt, NY

"DANGEROUS LIGHTING CONDITIONS IN THE ROOMS! Problems with keys not working right when I got there. I was carrying a heavy load, both keys failed to work. Had to come back and get two more. Also didn't work. Moved to a new room. Problem with all their rooms is there is no ceiling light in the room. Just a few low-level hazy wall lights. It felt more like a drug den than a hotel, and the room had a strange mouldy smell. Not a good place for children or anyone with visual challenges, because you can easily bang into something and fall and hit your head. Also, the free computer in the business room required help to get online and kept going offline. Hotel room wifi also unreliable, and required lots of time to get it going again. That aside, Kevin (office) was very easy to deal with. I would recommend this hotel for someone looking for some afternoon love, but not for serious hotelgoers. "

"Hot tub was not super hot it was warm "

"Alisa at check in was great. Missing lightbulbs in the room was weird. TV difficult to operate - bad remote? Kept losing signal. Breakfast staff presence did not allow for either quiet nor private dining - had to go up to our room for either/both. Loud talking, hovering in the actual and small dining area. Couldn’t hear the tv due to constant chatter with coworker(s). Just seemed like the guests were intruding on the staff. Sorry for the poor review. "

"Clean and new"

"Room was not cleaned properly we had to clean the desk which had leftover greasy food aftermath No shower gel in shower Blood stain on door between the 2 rooms "

"Wish there was more seating and bigger towels for the pool. Wish there was a bathroom or change room in the area for the pool. Breakfast was cold. The eggs, sausage and potatoes were all cold even though the ‘warmers’ were on. So we had to toss them out and wait in a line for 20 mins for waffles. The juice cups are really small as well. "

"Building and room felt a little dated, but we're glad there were microwave and fridge available in our room. Would be nice if there's also a laundry room, and breakfast could have a little more selection besides just eggs, sausage, waffles and toast."

"Fraudult charges on my credit card by the manager. Redwood hotels was not receptive to my complaints. Do not stay here"

"The staff were friendly and helpful. The room was clean and newly renovated. The breakfast was great. It was close to shopping and the airport. "