Chapin Castle Hotels

"Great stay overall "

"Yes"

"Front desk staff was wonderful. I was in and out without issue. Check in was a sinch. Miesha texted to check in on me to make sure my stay was sufficient. I will always choose this location whenever I am in this area."

"OK"

"First of all the staff I met was awesome (3/9,10) Very friendly and kind... smiles. Rooms were perfect and morning coffee was good. The most pleasant surprise was the music playlist in the lobby. I would love to have that on my phone. Every time I walked through I found myself humming along or asking... "who is that singing?". Also... a couple of good choices to eat within walking distance."

"Everything was great enjoyed the stay "

"Shower in room was terrible. I got more water out of the sink faucet then in shower. "

"Not your typical hotel.... Provides a unique localized feel.... borders the USC campus giving it a great location....stayed here with business colleagues and everyone enjoyed the experience "

"Staff were not helpful at check in or several times when trying to get clean towels delivered to the room. They said they would bring to the room but never showed up. Then they said just pick up at the desk when we got back. When we did that, then they said we needed to bring the dirty ones down to exchange. But they couldn't bring to the room. No hair dryer in the room and apparently not anywhere in the hotel. Huge dead bug in corner of room. Each night of our stay, we were treated to endless knocking on walls and doors, loud voices, and on the last night a domestic dispute that probably should have had the police involved. Swimming pool was closed 2 of 3 nights we were there. Pancake machine was not working at least one of the days and the sausage gravy looked like it was the same from the day before. Beds and pillows were decent and we did at least sleep well."