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“Good place to stay but property needs updated too old”

“Great family friendly resort with nice big rooms, lots of restaurants, water park, pool and other entertainments. Walk to the beach. Resort is about 30 km from Cox’s bazaar airport. They provide free airport pick up and drop off.”

“Room furniture, TV”

“I have written a personal mail to the General Manager explaining the issues”

“Good”

“The administration (and reception) was horrible. I paid for my stay when I booked through Hotels.com, but I was charged again when I checked in. I should have been more careful, but I paid. I noticed this double payment after returning home and contacted the hotel. Their response was slow, and they never admitted the fault and refused to refund. I have not received the refund yet, so I decided to write this. My colleague, who stayed for the same duration, made a reservation through……

“Staff very unprofessional and room amenities was not sufficient for the guests”

“.”

“Everything was very nice”

“Room was spotless and the staff were awesome Nice spa”

“Yes, all good ”

“Building works are ongoing. Claims to have multiple swimming pools, I have only seen 1 in the 4 days I have been here. Room is small, view is horrible and the balcony has no privacy as they are right next to each other. Cleanliness is good as the hotel is new. Bathroom is tiny, knee touches shower screen when sat down. Shower pressure is low. Bath towels are quite small. Room service food was not great. Buffet breakfast was mediocre at best, i understand that breakfast is included with……

“I didn’t like the room, the wall broken , duvet was dirty, I asked to change this so many times no one care , bathroom was not clean ”

“Very clean and calm place to stay at ... I enjoyed every night there from breakfast service to the staff attending to my every need ... I will definitely stay there again and advise everyone to book a stay there you won't be disappointed.”