“When we checked in, there was nobody at the front desk for a while, the chairs look old and dirty, there is no electrical plug near the end table and no coffee maker. ”
“Weekend visit. Had a problem with the TV and were not able to fix it I assume because maintenance wasnt working on the weekend. After a day I was switched to another room. Would have been appropriate to have updates from the front desk as to what was happening and when. No offer of a partial refund. Not what I expect from this chain.”
“The only issue I had was at check in. There was only one person working and there were 20 people in line waiting to check in. When it was my turn, I had several rooms that I had booked. It took over 20 minutes just for my rooms. After I was finished my friend behind me checked in, she had a reference #. When she gave it to the person working, she said that I had that reference # and I just checked her in. How did this hotel give her reference # when she called to make a reservation? How did……
“Very old, needs updates. The bathroom was so old and nasty. We had trouble trying to get our door locked so the owner came to help and he told us sometimes it doesn't lock or unlock....not good. It was quiet and the beds were comfy...that's about all we saw good.”
“Everything was great except breakfast was cold. Because of an appt I had I tried to eat around 6:15 am - the food was cold as if it had not started cooking early enough to be ready when breakfast started at 6:00 am. Other than that I had a great stay,”