8.6/10 Excellent! (1,583 reviews)
The room was clean and a good size for a single traveler. Check-in was a bit hectic with computer issues so I did not get confirmation on my valet. The associate who took care of me did not speak loud enough for me to hear her but I think she lacked a bit of customer service skills. She did not seem confident under the circumstances. I had booked 2 rooms through a third party so I was not thrilled when I found out I was the only person on the 10th floor. With that being said, I did call the hotel directly to confirm my rooms a couple of days prior and was not notified of room placement. I also was not told that I would have to go down steps to get to my room? That would have been an issue if I was not in shape for an elderly person. What a maze the room placements are!!! Wow! You need a road map to navigate ! Ay over priced in my eyes. With all of that said. I would stay there again just for the ease of location! I eould recommend but with the thought of it not being a luxury hotel just because of cramped quarters from elevator to room sizes.
Reviewed on Aug 3, 2026
