9.2/10 Wonderful! (333 reviews)
My conclusion from this trip. I will no longer book hotels through Expedia.
My overall experience with the hotel and the staff was great. I booked a room for four people (2 adults and 2 kids). I picked a room with two queen beds in order to accommodate the four of us.
On the day of the check-in I called the hotel to confirm. They said that they can only give us a room with a single king bed. When I told them we are four people, they said that information does not come through with the reservation. I truly don't understand how hotels work and how Expedia works with them but I really think the number of guests is a crucial piece of information.
The staff tried hard to accommodate us and gave us two adjacent room for an additional (though discounted) cost. They also offered to cancel with a full refund. Given this happened on the same day and that I wasn't sure I could get my full refund from Expedia, I decided to pay the extra cost and get the two rooms.
The hotel should have reached out to me earlier but I will no longer use Expedia in my future reservations as they make it difficult to be notified of changes and I really believe this whole thing could have been avoided if they weren't in the equation.
Reviewed on Jul 28, 2025
