8.8/10 Excellent! (1,116 reviews)
Getting the room location and accommodation pictured on the site. We felt very deceived by advertisement especially for a price we believed was an upgrade from other offerings.
However after complaining at front desk they cooperated with giving us another room location. But not on our original requested location. Expedia confirmed the availability of our requested room location. If Expedia is unable to guarantee the availability location and expected acccomodations then they should not charge the rates or fees associated with the reservation until customer actually checks in and inspection can be made by the customer at the facility. Possibly a returnable deposit would be a solution to that problem.
We are sure we’re not the first to make identical complaints. This price grab by expedia has further resulted in the facility also charging us again for the room change that they made for us. It was explained that expedia being a third party agency the facility could not accommodate us with the room we paid in confirmation that third party (expedia). We therefore we out out of monies charged and given to original booked room (expedia) for hat we didn’t use. The facility charged separately for the room we stayed in. We purchased insurance we believe covers this mishap and ask that Expedia return those monies and charges to our account. ASAP as we as a response regarding this issue.
We are relaying on the advertised positive reputation of the company to follow through
J.W.
Reviewed on Aug 17, 2026
