Hal Scott Preserve Castle Hotels

"The first valet, we gave him 5 bucks and said we were just dropping off luggage as we had to return car. He walked away. Then this young man came up and wow, impressive as he ran and grabbed a valet for hotel, explained they are full service and asked if we need help im the morning and told us those assistance services as well. Sold! In that one man alone. Customer service is everything and the other entitled older man, wasnt mean, just didnt help and took the tip he didnt even deserve. Shouldve went to the other valet that did assist. "

"Excellent hotel! Clean and good amenities"

"Clean room"

"Yes, very convenient "

"modern and close to the airport"

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"The staff is amazing. The rooms are roomy and very clean. "

"The service was excellent but it seems obvious they operate on a skeletal staff. There is nobody assigned to the little store inside. You have to go to the desk clerk ( who is also the manager.) The bartender is also the food server and busser in the restaurant. There is no concierge nor baggage porters. I realize it is low season, but for a higher end hotel, it really felt sparse. I saw almost no other customers. The room was dirty! I found party remnants in the room ( a party streamer/confetti) and there was tape all over the windows inside. The window itself is filthy. The bed was lumpy. Hardly slept and awoke with a backache. The restaurant food is pretty good actually. They were out of some menu items however. I think overall this was a vibrant, active hotel, maybe 20 years ago. But it seems VERY TIRED now."

"Me gusto el area, estar cerca de las tiendas, el hotel muy limpio. El trato amigable. Y si volveria a ir a este hotel. "