“Non il mon dit vous allez avoir une chambre plus belle que moi j’ai réservé, complètement faux le rebinet de douche défectueux et une odeur désagréable d’humidité dans la chambre. Donc j’étais vraiment déçu.”
“Gegenüber der Frühstücksterrasse wird gebaut und dadurch war es laut und die LKW und Bagger waren sehr störend. Der Staub und Geruch waren nicht sehr angenehm.”
“We had a deluxe villa with own pool. It was just a shame due to staying later in the season, we did not get the sun on our loungers and the pool was very cold. (Still tried it though!!) Suite was lovely, Breakfast was good, lots of choice. All the staff were very friendly and helpful. Resort is close to main road, which was a bit annoying if sitting out. Overall though, could not fault the resort.
However, walked along the nearest beach, and was very disappointed with the amount of rubbish and……
“Everything was super clean. Very kind and helpful staff. The place is very convenient, right on the central square off the village and 3 min walk from the beach”
“Don’t get me wrong, the suite was just wonderful. The room I booked overlooked the sea and I slept to the sound of waves. Gorgeous. The only reason I gave 3 stars instead of 1 for the staff was the young man who checked me in first night. He was absolutely lovely!! They need to just have him and him alone at the front desk. The cleaning crew were also very nice and greeted me when they saw me, they were way nicer than the rest of the front staff. Not that they were rude or anything but not warm……
“This is an extremely well-run hotel with excellent service from all staff. Relaxing atmosphere and excellent beach location. Consistent and high quality. Easily accessible from Chania (about 1 hour).”
“Lovely apartment with hotel-type facilities in an excellent beachfront location. Well appointed and great pool. Very quiet place, ideal for getting away from it all.”
“The rooms are small, cramped. Very little space to store clothing. Cleaning was mediocre. Bed linen felt cheap and grainy. The picture of the pool in promotional material is of a sister hotel up the road. The pool here is small. The hotel has no dining room. Eating takes place again up the road at its sister hotel. The walk is about 8 minutes long, although sometimes a buggy is free to drive you to the dining room. The bathroom is cramped and unpleasant. The hotel feels very dated and……
“This is a relatively new property with amazing sea views and a great breakfast spread. But that is the only positive. The housekeeping is below par. The front office is often manned by newly recruited staff who are clueless and do not have the necessary skills and knowledge to manage guests, Our room (upgraded 1st day room and subsequent room the next day) had a stream of red ants all over the room. The housekeeping staff had to be called in late at night (well past 10 o’clock) to clean the……