7.6/10 Good! (470 reviews)
I called hotel on Tueaday, Sep 8, becauseI could get there only early morning - Sep 13 by 7 am
Knowing, that check in is 3 pm, I inquired, if hotel can accompdate me that early - as an exception
The staff member said it won't be a problem- at which pointI asked to notate my file for this special request
Upon arrival on Sep 13 by 7am, I found out, that they cannot give me a room, as it was promised. The door was locked and receptionist won't even let me inside to talk with her
I had to talk being on the noisy street trying to understand her poor English. I asked about the courtesy of, at least, leaving my luggage at the hotel, which is customary for the hotels
Answer was - " No"
So there I was stock at 7 am in the morning, with luggage - no car -I was dropped at the hotel by friends,who couldn't stay
I had to order Uber to get to my church, which was closed at that early time - with all my luggage and stay near church gate for 2 hours intil it was open - and I am 72 years old, so that experience, which would be difficult for younger people, was very hard on me
I came back by 2 pm, still had tosit in the lobbyfor one hour, even though ny that time there should be a room cleaned already by that time
Needless to say, when I was checked in and came to my room - it wasn't ready - the maid was still in it cleaning
If the hotel is that strict with check in at 3 pm, then rooms s/b clean by 3 pm
It is poor management - only one maid was working on the floor
My day was totally ruined
Reviewed on Sep 16, 2026
