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"The Charleston Place This is, without question, the best hotel I have ever stayed at. From the moment we arrived, The Charleston Place set the gold standard, not just for luxury, but for what true hospitality looks like. The hotel itself is absolutely stunning, and during Christmas it transforms into something magical. It felt like stepping into the Home Alone hotel,glamorous, festive, warm, and unforgettable. I have never seen a property so beautifully decorated for the holidays. But what truly sets this place apart is the service. Samone greeted us at the door, and she welcomed us as if she had known us for years - warm, gracious, and somehow already familiar. She escorted us to the front desk where Sergio checked us in. Every interaction was polished, calm, and genuinely kind. The entire staff operates at an elite level: poised, attentive, and impeccably professional. That evening, they remembered it was my son’s birthday and surprised him with a cake waiting in our room, an incredibly thoughtful touch that meant so much to our family. Upon arrival, they asked if we needed additional pillows or towels. Later that night, turndown service included slippers placed neatly beside the bed, sheets turned down, and a bottle of water thoughtfully placed on each side. Every detail was anticipated. Every interaction felt intentional. Every moment reflected excellence. Honestly, every business, hospitality or otherwise, should study how The Charleston Place treats its g"

"We got married in their courtyard. Our room was beautiful we had a nice sitting room as well as separate bedroom. We had dinner at the Pennisula Grill. All the staff knew that we were just married and treated us like royalty! We could not have been any happier with the total experience!"

"Spacious, clean rooms. Friendly staff. "

"Great and VERY CLEAN ROOMS"

"Absolutely wonderful! From the staff to the rooms it was all amazing. This property is very beautiful with a boutique high end vibe. "

"Super clean and a friendly staff!"

"The room was clean bed was comfortable cable was great breakfast is the same every morning but variety of options staff was nice yes my experience was AMAZING I most definitely will be returning!!!"

"Everything was amazing! The check in and valet processes were smooth and the complimentary cocktail was a great touch. I don’t typically go to a hotel’s bar, but the cocktail was so good that I had to check it out. Not only was the bartender attentive and kind, she also makes a killer drink! The interior design was also breathtaking and has made me consider redoing a few rooms in my home! There are so many amazing things about the Palmetto, but these parts all stood out to me."

"Very friendly staff and good overall but towells too small and lack of parking a real problem "