Riads in Lake Hamilton

"Room was pretty clean for then"

"The pools were really nice! Especially Dunes Lagoon! We had a cabana and it was beautiful and definitely worth the extra money. "

"Everything was great would stay again "

"Where do I start weeks before our trip we requested for six bedroom home on the east side. It was told that we got the request then the day before check-in we requested for a heated pool because the weather change for the week and we noticed it was gonna be cold in the pool need to be warm for the kids to get in on the day of check-in. The pool was not warm. It has the heating pool was not even turned on master bedroom and bedroom downstairs sheets had blood stains on it in the kitchen utensils was used and not washed. had grease in it. We waited hours and hours for someone to come and turn the heat on for the pool. Check-in was at 4 o’clock. The heat didn’t get turned on for the pool until 830 power went out in the front living room couldn’t find the remote for the front living room. The DIRECTV wasn’t working maintenance had to come and fix that for us that was at nine almost close to 10 o’clock. Our half a day was gone being upset, very disappointed and calling customer service in the front and speaking to a manager about things that wasn’t right that we have booked and things that wasn’t what we expected so our stay the next day was much better a little bit better the pool did get warm and the waterpark was a nice area to go to but everything else went smoothie for us. We was told that we got a six bedroom even though I booked the five bedroom, but they had no more homes with six bedrooms on the east side so we was put on the west side and we was not to"

"The 1st floor entire carpet was filthy, people hanging out drinking and smoking, i do know they were under renovations BUT they shouldve renovated the ENTIRE 1st floor"

"excellent."

"Housekeeping apparently costs $180 USD unless you're there for over 14 days to then qualify for house keeping on day 15 free of charge. Our pool towels were missing from our room and the playpen we requested for our baby was broken. The pools were filled with debris (understandable seeing as there is a lot of foliage around the pools) but no maintence people clean it out throughout the day. The arcade is EXPENSIVE. The games are 20+ tickets each. The coffee stand closes in the (very) early afternoon. Front desk staff doesn't communicate well. This place nickel and dimes you for everything. The elevator had a communication failure and was beeping the entire stay. If you're looking for a family fun property like this, stay at The Grove down the road. It's better, cheaper, more updated rooms and the waterpark is included in your stay unlike this resort."

"Amazing property would definitely use again "

"I have been staying here the past couple of years but not anymore. The staff has been friendly and accommodating in the past, but no more. I made a special request of where I wanted my room and it's always been provided, the young man running the front desk seem to have a problem with this request. I even spoke to him a few days before I got there. He was very unfriendly and did not seem to know what he was doing, I'll spend my money elsewhere."