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"Subject: Request for Compensation – Stay at Grecotel Plaza Beach House Dear Sir or Madam, I am writing regarding our recent stay at the Grecotel Plaza Beach House in Rethymnon, from 6-11 august, during which we booked a “Petit Loft Maisonette” for 5 nights. Unfortunately, the experience fell far short of the standards expected from an establishment of your reputation. Below is a summary of the main issues we encountered: • First room: extremely noisy, located on a very busy street. It was impossible to sleep before 2 a.m., and we were woken up at 8:30 a.m. by honking buses — partly due to a trash bin left in the road by hotel staff. • Room change request: I was initially told that no other rooms were available. However, after insisting, an alternative was suddenly found — proving that this claim was false. • Second room: in unacceptable condition: • View of an abandoned building and a parking lot • Suspicious stains resembling vomit on and in front of the door. Only the floor was cleaned after I requested it; the door remained dirty. • Severely damaged mattress, with visible mold and burn marks (photos available). This raises serious concerns about whether there had been a recent attempt to treat a bedbug infestation. • Broken patio door in the children’s room, which did not lock and opened directly onto the parking lot — a significant safety risk. • Meeting with the manager: I was told again that there were absolutely no other rooms available for 2 more nights."

"Hotel con gran servicio. Mobiliario un poco viejo pero personal increible. Obtuvimos upgrade y cortesia de vino y bcklava en la habitacion. Las sombrillas de la playa al ser traslucidas no dan buena sombra"

"La palabra que mejor define a este hotel es excelencia. El personal super amable, siempre dispuesto a ayudar con una sonrisa. La limpieza magnífica. La comida espectacular igual que sus instalaciones. Su director una hormiguita siempre trabajando y pendiente de todos los detalles para hacer una estancia agradable a todos. Una mención especial para Arizana . Siempre dispuesta a ayudar con gran sonrisa. Gracias por todo!!! Volveremos!!!"