4/10 很差
LUCHIH，Jkt
2016 年 5 月 17 日
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Upset!
I really upset about the island Bali . The reception is good and friendly but they made a big mistake! First of all , I bought six nights , it's a private room twin beds . But! The first day , 10/5, I check in a four beds share room . Reception although apologize nonstop for their careless that did not keep the private room for me. I still already paid the much expensive price for a twin beds private room.
Ok, the second day I move to my private room no.3 , the shower room is leaking from the top making floor so wet leading me could fall down several times! And the pics from hotel. Com seem cheat us to believe in they're good and comfortable!
The worst of all is ,15/5 , Sunday night, there was no water to take shower . I told to the staff they're not able to fix the problems until Monday morning they ask others outsider to fix it. I can't describe that couldn't take a shower after fool around and sweating in Bali one day . How dirty am I , and I have to tolerate to sleep without taking a bath! It's an nightmare !
Please, let me know how to refund me the price difference about the first night! Thanks!