Hotel Riu Emerald Bay is a large all-inclusive resort fronting Playa Brujas on Mazatlán’s north coast. Days center on a lively pool scene and on-site dining, with comfortable, bright rooms that keep refreshments close at hand. When the sun dips, the holiday vibe continues with music, shows, and a nightlife crowd that keeps things moving.
Beachfront base
Step onto Playa Brujas, a wide, calmer stretch with a more remote feel.
Pools for every pace
Five distinct pool areas split the mood between family time and adults.
Dining variety included
Rotate between buffets and theme restaurants, with premium drinks covered.
Located in Cerritos, a neighborhood in Mazatlán, Hotel Riu Emerald Bay - All Inclusive is near the airport and on the beach. Mazatlán Letters and Monument to the Family are local landmarks, and the area's natural beauty can be seen at Olas Altas Beach and Islands and Protected Areas of the Gulf of California. Traveling with kids? Consider Mazagua Aquatic Park and Mazatlán Aquarium. Spend some time exploring the area's activities, including golfing. Visit our Mazatlán travel guide
Calzada Camaron Sabalo, Zona Costera Cerritos 3404, Mazatlán, SIN, 82110
What's nearby
Playa Brujas
1 min walk - 0.1 miles
Cerritos Beach
10 min drive - 3.4 miles
The Mazatlan Malecón
19 min drive - 7.9 miles
Mazagua Aquatic Park
8 min walk - 0.5 miles
Marina Mazatlan Golf Course
6 min drive - 1.7 miles
Getting around
General Rafael Buelna Intl. Airport (MZT)
33 min drive
Restaurants
Las Tres Islas
4 min walk
Las Gaviotas
1 min walk
Sport Bar
4 min walk
Tabasco
1 min walk
Kelly's Bar
5 min drive
About this property
Hotel Riu Emerald Bay - All Inclusive
Property highlights
Take advantage of a free breakfast buffet, free water park access, and a nightclub at Hotel Riu Emerald Bay - All Inclusive. Indulge in a massage, aromatherapy, and a body treatment at Renova Spa, the onsite spa. At the 5 on-site restaurants, enjoy breakfast, lunch, dinner, and Asian cuisine. Fitness classes are offered at the health club; other things to do include beach volleyball and windsurfing. Free in-room WiFi is available to all guests, along with 2 swim-up bars and 2 poolside bars.
Additional perks include:
5 outdoor pools and a children's pool, along with a waterslide, 2 swim-up bars, and sun loungers
Free self parking
Babysitting (surcharge), ATM/banking services, and a porter/bellhop
Beach towels, massage treatment rooms, and 3 meeting rooms
Guest reviews give top marks for the beach locale and helpful staff
Room features
All 1028 rooms feature comforts such as laptop-compatible safes and air conditioning, in addition to perks like free WiFi and minibars. Guest reviews speak well of the clean rooms at the property.
More conveniences in all rooms include:
Bathrooms with shower/tub combinations and free toiletries
Flat-screen TVs with premium channels
Wardrobes/closets, recycling, and free infant beds
All inclusive details
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)
In-room liquor dispensers
Activities and facilities/equipment
All non-motorized water sports are included.
Land activities
Fitness facilities
Volleyball
Lessons/classes/games
Aerobics
Entertainment
Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Awards and affiliations
Sustainability Certifications
This property is certified by this third-party sustainability certification scheme: Ecostars. For more information on what this certification requires and verifies, please visit their website.
Check-in start time: 3:00 PM; Check-in end time: 11 PM
Minimum check-in age: 18
Check-out
Check-out before noon
Special check-in instructions
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
Access methods
Staffed front desk
Pets
No pets or service animals allowed
Children and extra beds
Children are welcome
Free cribs are available on request at the property
Property payment types
Important information
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Use of the gym, spa tub, and sauna is restricted to guests over 18 years old.
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.
We should mention
This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
A car is not required for transportation to and from this property
Guests under 18 years old are not allowed in the health club or hot tub
Guests under 18 years old are not allowed in the spa
Frequently asked questions
Does Hotel Riu Emerald Bay - All Inclusive have a pool?
Yes, this property has 5 outdoor pools and a children's pool.
Is Hotel Riu Emerald Bay - All Inclusive pet-friendly?
No, pets are not allowed at this property.
How much is parking?
Self parking is free at this property.
What time is check-in at Hotel Riu Emerald Bay - All Inclusive?
Check-in start time: 3:00 PM; Check-in end time: 11 PM. After-hours check-in is not available.
What time is check-out at Hotel Riu Emerald Bay - All Inclusive?
Check-out is at noon.
Are there all-inclusive benefits at Hotel Riu Emerald Bay - All Inclusive?
Yes, the property is all-inclusive. All food and beverages are included, and activities include volleyball, aerobics classes, and more.
Can I cancel my reservation for free and receive a full refund?
Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.
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Reviews
Hotel Riu Emerald Bay - All Inclusive Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Very friendly- lots of staff
Everything kept immaculately clean
Using app for inquiries, reservations and help with restocking minibar and coffee etc was easy and efficient
Had so much fun in this resort. the room view was amazing and very convenient location we rode the bus that stopped right in front of the resort for only 16 pesos. would definetely recommend this place
Stayed 7 nights in Jul 2026
Verified review
6/10 Okay
Joaquin
Sep 29, 2026
Liked: Staff & service
Elevator definitely needs some repairs it never worked on my visit thankfully we stayed at 3rd floor we used stairs most of the time…Staff is great and helpful 10/10.
Stayed 7 nights in Sep 2026
Verified review
6/10 Okay
Monica
Sep 5, 2026
Disliked: Staff & service, amenities
Rooms are clean. Pools need some maintenance but over all ok.
Friendly service from airport to resort! Had a great time with family!
Stayed 5 nights in Jun 2026
Verified review
8/10 Good
Maria
Sep 9, 2026
Liked: Cleanliness, staff & service, amenities
Room very clean everyday
But we got locked out of our room on the last day. Needed maintenance to open it - took a while and was very tight on me getting to the airport on time.
The hotel is very clean and the food is great, staff very friendly- but the resort needs an update. Looks pretty outdated
Spectacular Views. Beautiful, friendly staff, everyone is so attentive to your needs, to answer every question. Beach was fun, I was able to go on a parachute had a blast. My room was always fresh. Pools many options but. It my favorite to be out in 90+ weather and a warm pool. Beyond all this I 100% recommend a stay here
Beautiful place but need better elevators
Spent so much time waiting for elevators
Horrible time trying to get reservations at the restaurants. In 5 days we got one reservation even trying on the app 48hrs prior
Otherwise beach is beautiful
2 adult pools which is great
Stayed 5 nights in Aug 2026
Verified review
8/10 Good
Ramon
Jul 27, 2026
Disliked: Staff & service
Absolutely enjoyed it.Our housekeeping team was the best.She cleaned our room every single day.Extra towels extra effort.We loved it!
Stayed 5 nights in Jul 2026
Verified review
4/10 Poor
Cecilia I
Sep 21, 2026
Liked: Cleanliness, staff & service
Disliked: Amenities
Room was very clean as well all the property
Staff very friendly
The problem was very poor circulation and very hot throughout the hotel,Check in was unbearable and not enough help in the counter,
Restaurant were very warm to when we ask to turn on the ceiling fan workers said didn’t work. Food again very poor quality.
Other than that all the rest was okay.
BE READY FOR NO ELEVATORS. RESERVATIONS ARE A JOKE. We tried making reservations the minute we checked in all booked for next 5 days .. Be ready for buffet the whole time. Service great by all servers . People it’s all inclusive but remember tips are appreciated. Never have I seen soooo many cheap Americans couldn’t at least tip 1 dollar. Shame on people who don’t tip
The property is really nice, the rooms are clean and very comfy. It has AC and the mini fridge is full of drinks and water.
It has 6 buffets, three require reservation, the other 3 don’t. But those that require reservation are totally worth it. The ones without are okay too, just full of people.
It has a wonderful beach.
For us it was a 10/10.
Food was okay, there wasn’t AC in a lot of restaurants and lobbies, the elevators didn’t work that much and they were very small spaces compared with the amount of guests that were staying there. We had problems with the key to our room, it kept disconnecting every time a phone or a card would come in contact with it so that was very frustrating. Pool and beach were very beautiful and the staff were friendly and tried their best to communicate with us even through the language barrier. Service was quick and the room was very nice! they made us animals out of towels everyday which i thought was very cute. Overall it was an okay stay, but i enjoyed it bc i was with family :)