“The check-in time is 3:00pm based on the online information. We arrived at 3:00 and we were told by the staff at reception that the room was not ready yet, and it would be ready in 5 to 10 minutes. After 15 mins, another family arrived and they were told the same thing and the reason provided, was being short-staffed. We waited another 5 minutes, and the room was not still ready. The office of General Manager was beside the reception. I went there and asked the GM if he was aware of the delays……
“The check-in time is 3:00pm based on the online information. We arrived at 3:00 and we were told by the staff at reception that the room was not ready yet, and it would be ready in 5 to 10 minutes. After 15 mins, another family arrived and they were told the same thing and the reason provided, was being short-staffed. We waited another 5 minutes, and the room was not still ready. The office of General Manager was beside the reception. I went there and asked the GM if he was aware of the delays……
Hooman