“Although we had a comfortable stay in the end, our check-in procedure was quite bumpy. We had booked a room several weeks in advance. We even received an email from the hotel (via Expedia) confirming details and some instructions how to get there by taxi from the airport etc.
However when we arrived there the receptionist said our booking wasn't showing and she was worried that she didn't have a room for us as the hotel was almost full. Only after a while did she ask if our booking agent was……