Naucalpan Residences

"Very neat and clean room"

"La habitación estaba limpia y el personal siempre fue amable, solo tuve algunos problemas con la cortina de la habitación pero el personal me ayudó a arreglarlo"

"A safe area to stay. Pretty good hotel . We did have issues with the faucet . We had a huge leak and water all over our floor. I placed multiple bath towels to help while they sent someone. The receptionist said she would send someone. We came back from our day out and no one had shown up. So we had to brush our teeth , face, hands, In the shower. Ugh! They did fixed it the next day. Other than that issue. Our stay was fine. Quick check in and out. One more thing. Be careful with the iron , they get extremely hot . Even at low setting. I burnt my $400 pants. "

"Great hotel, good restaurants well located"

"MUY BUEN SERVICIO Y EXELENTE UBICACION"

"Cleaning staff was very nice and accommodating. Beds were a little on the hard side. But overall good and good location."

"Clean room, friendly staff"

"Although the hotel had some positive aspects, our opinion is heavily influenced by the very poor service we had in the Fiesta club restaurant. At breakfast in particular the staff were extremely discourteous to us. We had to constantly ask and re-ask for basics like coffee or replacement cutlery and the staff appeared to do their best to ignore us even when we made it obvious we needed something. To be fair some restaurant staff were lovely on the evening service. We complained to the restaurant staff directly but felt so strongly we went to reception and asked for the manager to voice our frustration. After reception taking our complaint and promising to have the manager contact us there was no feedback to us in any form. This has left us feeling that the hotel does not care about its guests negative experiences. I do not normally rate a hotel if it is not exceptional but I feel so strongly about this negative experience I fell compelled to complete this review"

"Good"