Naucalpan Residences

"Clean room, excellent staff and great location "

"I had vip access but they gave me a regular room with no vip access , im giving to give a 1 star review in google because Im really disappointed "

"Good"

"The property said they served vegan food and didn’t . Everyone was kind . Especially ulisses the valley and his brother . No one was mean or moody . "

"As a hotels.com VIP member they “upgraded” me to a suite but didn’t tell me they were doing a bunch of construction on the other rooms on the floor. There was a very strong paint and vinyl smell that came in through the vents and made me nauseous at times. When I asked the front desk about it they made excuses rather than simply finding a way to help out. Sometimes all we want is to feel like our concerns are being heard and understood, and I did not get that from them. I shouldn’t have to be the one to find a solution or waste my vacation time having to address hotel problems. "

"Clean room and great service overall "

"This hotel has excellent service. My kids got sick. They have a doctor you can call to get service. The nurse came within an hour, set up IVs and medication. The sheets were changed at 3 am. They have 24/7 cleaning service. Very grateful and pleased with all the attention. They have nurses that take your blood pressure on call since Mexico city is in high elevation. The restaurants were very good. I would certainly come back to this hotel. "

"Plumbing issues in 2 différent rooms but they were resolved immediately Great Location , wonderful Staff, great elevator, great AC Best price "

"Great hotel, good restaurants well located"