Ouzel Falls Tours

I enjoyed my stay at this awesome resort. When we first arrived the front desk explained to me that for some reason they didn’t have my reservation from Expedia. However, I showed my confirmation and they got me checked in. My only beef is that we had to switch rooms because of the mix up. When you have multiple activities planned for the next day it is very difficult to have to unpack and pack at 7 in the morning. Overall, they definitely took care of me. The staff there did mention it’s a little easier to book directly through the hotel. That being said, I’ve used Expedia multiple times and like the info provided. I probably only knew about the place because of Expedia. I mean how am I supposed to know to book directly with the hotel. The heated pool and two huge hot tubs so hot disappoint. The pizza and food there was good and the restaurant bar tender was great!

Friendly and helpful staff. Large room and large bathroom.