Palm Grove Garden in Devonshire Tours

Having just completed my third trip to The Reefs I can honestly say that they have mastered the art of having a perfect resort in Bermuda. Staff were above and beyond nice and helpful. The food menus were refreshed and fantastic. And as always the beach was Five Star the best ever. Unfortunately the costs of travel to Bermuda have skyrocketed so what used to be an annual trip now becomes every other year trip. This was trip # 25. Kudos to the Team at The Reefs ..... you are all Five Star perfectionists !

This is a stunning hotel that is actually compromised of mostly residential units that are rented out and you will meet many people that live there, and that they care about the property being active. We stayed for 5 days in October and it was overall a lovely stay. The room, the balcony, and the amenities are mostly clean, minus a problem we'll note later. The view of the harbor is gorgeous, and the staff were generally friendly and helpful. We especially liked the convenience of both the shuttle to the beach plus golf and the ferry to Hamilton, though we thought the times were too concentrated in the morning and night on the ferry, and that there could be at least one afternoon trip. Perry, the captain, was absolutely charming and a delight to see every day. What we did not like was that there seems to be a serious ant infestation in the rooms. It is a known problem all over the island but when we brought this up, they said it was our fault for not using room service every day. We're not talking about 5 ants here, we're talking about hundreds that suddenly appeared in the bathtub. Some of the furniture was also noticeably worn and stained. We also found it rather difficult to book a tee time. The team had initially reached out to us here but gave conflicting details to what Darren would later tell us at the golf course. The hotel website still has content noting a complimentary round of golf, one of the reasons we chose Newstead, but that is no longer the case.