Ponce City Market Tours

The hotel was in a good location to get to downtown attractions including State Farm Arena. The building is really worn down though. The fan was loud and the vent cover would fall off the wall if you touched it. The heat function didn't work at all. This probably is not a big issue most of the year but it was -2 degrees celcius the night we were there. The bedroom window also would not fully close so it became extremely cold in the room. The room we stayed in was very spacious and it was nice to have some extra space to sit and eat a meal. The cupboards in the mini kitchen don't close properly and stick out around your legs while at the sink. The TV in the living room area didn't work but the one in the bedroom did. The bathroom was enormous! It was probably luxurious at one point in time but there was damage to the tiles around the tub and the bathroom sink wouldn't drain. The pull out couch was decent but there were no sheets or blankets provided. We tried calling the desk a few times but didn't get an answer so had to go down to ask them for sheets. It took about 15 minutes because the staff member was busy helping out other guests. Check in took a while as well. One staff member at the desk doesn't seem like enough to provide proper service. Staff were friendly though. Breakfast was good. Parking was by valet only. There is no parking on site. The service was good but I would have preferred having access to my vehicle on site and the price was expensive ($55).

I would stay here again.

We had a wonderful stay overall. The hotel’s restaurant was truly outstanding — every meal was delicious, and the service there was top-notch. Our room was beautiful, spotless when we arrived, and felt luxurious and comfortable. The bath tub was AMAZING! The only downside was our maid service. Despite leaving a tip every single day, our room was barely tidied. I know the bathroom floor was not swept daily because the same pieces of toilet paper remained on the floor behind the door after maid service. Another concern was the area outside the hotel. The homeless population in the nearby parks was very noticeable, and it made walking directly from the hotel uncomfortable. We often had to walk up a block and around to feel safe leaving the hotel. It was disappointing compared to the rest of the hotel, which was excellent.