9.2/10 Wonderful! (1,005 reviews)
The room was not clean. For a 4 star hotel, you expect it to be well kept. I stayed here with my 2 kids and my daughter kept coughing all night long for both nights we were there. So I decided to look more closely at the room because of that and there was layers upon layers of dust in every corner and there was BLACK MOLD in the shower in multiple places! That was the cause of my daughter coughing non stop every time we went into that room. My throat was bothered too. Not to mention there were a lot of different broken things including a mirror frame that had a gigantic piece of wood hanging off thag could have impaled one of my kids. Then I found a spider web behind one of the chairs and my daughter woke up with a spider bite on her arm. The sheets I slept in smelled like cologne, so I am not even sure they changed my sheets. The keurig had nasty water in it, they had to bring a new one. We booked through Expedia because it was way cheaper than the hotel would have cost. I went to see what the cost was at reception before booking and let the receptionist know that my husband is a firefighter working just an hour away on the beehive fire and there was no discount offered to my knowledge and the cost would have been $700 for 2 nights. I feel duped. The people were really nice and the pool was great, the food was great and the outside of the hotel was great though, so I gave it 3 stars. This is not how the shape of the rooms were 7 years ago when me and my husband stayed here!
Reviewed on Jul 2, 2026
