I was locked out of the hotel at 2:00 am in the morning, no one was available in the office to let me in. I tried everything toto get in
Michael
2024 年 5 月入住 1 晚
2/10 糟糕
Lauren
2024 年 5 月 20 日
不满意:员工和服务,清洁度
Lauren
2024 年 5 月入住 1 晚
2/10 糟糕
Lauren
与家人及幼儿出行, 带宠物出行
2024 年 5 月 20 日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
My one month old daughter ended up I. The hospital because of something in the room. My dog was also sick and had something wrong with her that’s why I know it was something about the room. Management and staff did do thing about it so we left not wanting to risk more harm to our family
Lauren
2024 年 5 月入住 1 晚
4/10 很差
Nelita
2024 年 5 月 20 日
不满意:员工和服务,清洁度
Staff front desk. Very unfriendly unfortunately we stop by to find out what time we can check in. We are there early around noon heading to Graton. Tintin
Said she will call me back when the room is available around 1 pm she never call back.
I called someone said it would be ready in an hour.
We wait until close to actual time to check in.
3:00 pm. The room is still not ready. We have to wait in the lobby until 4pm very disappointed. Poor service. Tintin from front desk. Just give the room to whoever checks in and ignore us. Until we talk to Jennifer and finally get a room. After a long wait in the lobby. We’re not treated fairly for the first time. I will never forget this day. Never book another one ever. Bad experience
Nelita
2024 年 5 月入住 1 晚
2/10 糟糕
Arthur
2024 年 5 月 17 日
不满意:住宿条件和设施,员工和服务
I booked this hotel through Expedia. I work in Santa Rosa and live in San Jose. I report to work in Santa Rosa twice a week and work remotely for three days. There was a scheduled change at my work just for that week. I called Expedia to adjust my stay for the next night. Expedia called the hotel, and they refused to adjust the booking. Mr. Misrav, the General Manager, wouldn't budge. I went in person to talk to him. At first, he said there wasn't an available room for the day I was trying to change my booking to. I said I was on your website, and there were plenty of rooms available. He was making all kinds of excuses. I lost one night because of this General Manager's attitude and lack of flexibility
Arthur
2024 年 5 月入住 1 晚
8/10 还可以
Susan
2024 年 5 月 13 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very conveniently located.
Susan
2024 年 5 月入住 1 晚
10/10 超赞
Brad
2024 年 5 月 13 日
满意:住宿条件和设施
Very clean and nice staff
Brad
2024 年 5 月入住 1 晚
10/10 超赞
Brian
团体旅客
2024 年 5 月 7 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Friendly staff. Breakfast was good.
I like seeing the swallows outside (don't destroy their mud nests).
Brian
2024 年 5 月入住 2 晚
10/10 超赞
Marisol
2024 年 5 月 5 日
满意:服务设施
I like how friendly the employees are and the cleaning of the rooms.