9.8/10 Exceptional! (1,006 reviews)
Woefully under-staffed which sadly made the whole stay disappointing. Staff were kind and helpful but could not service the guests adequately. Hugely apologetic valet/bellman who wasn’t there when we arrived as he needed a comfort break and no one to cover him. Housekeeping had no rooms ready until 5pm despite a 3pm check in. Housekeeping had to be called 3 times to bring pillows. Breakfast had a full dining room with only 3 very hard working staff trying to cover. In addition the rooms were small and not well designed. Such a shame as we like the Langham in London and New York but compared to the Ritz Carlton, Mandarin Oriental or Four Seasons it’s competing with the whole experience was disappointing at best. The staff were exceptionally kind and courteous despite all the challenges they were working in
Reviewed on Jul 26, 2026