“You don’t know when you book into the hotel that it’s two stories with no elevator. On the website, it says that there’s a restaurant or bar there. That’s been closed and I don’t know for how long so this is very misleading.You don’t know that you don’t have coffee in your room. You don’t know that you might find a clump of hair that’s been washed in the sheets in your bed. You don’t know that someone will have left clothes from their previous visit in your dresser doors. The front staff person……